What are the responsibilities and job description for the Customer Account Manager position at D&L Foundry, Inc.?
Local manufacturer seeking a Customer Account Manager to assist customers in all aspects of the order process. Industrial experience preferred. You will confirm accuracy of the customers purchase orders, enter orders received, assist in all phases of customer service, including communication during the manufacturing process, as well as follow up after delivery. Be able to handle customer complaints, find solutions to their issues and maintain a positive relationship between both parties. Ability to interact with various manufacturing and administrative departments as needed. Must be organized and detail oriented. Excellent knowledge of Microsoft Office products required. 2 year degree preferred. This is a heavy manufacturing environment, not retail.
Skills Desired:
- Experience in sales, customer service, or account management
- Experience in manufacturing, distribution, or related industry
- Developing and maintaining strong relationships
- Ability to manage customer expectations
- Strong computer skills, including Microsoft Office
- Strong written/verbal communication skills
- Attention to detail
- Strong organization/prioritizing skills
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $25 - $30
