Supervisor

Supervisors are the support for the Management team and the leaders of their peers! They help manage all operations of the restaurant including purchasing, safety, sanitation, cleanliness, repairs & maintenance, hiring, scheduling, training, guest recovery, and upholding our high quality food, beverage & service standards. Supervisors can take on additional responsibilities and have opportunities for advancement to management if they desire. Pay determined by experience and responsibility. Great tip share program and medical benefits to full time employees.

Principal Activities & Responsibilities as a supervisor

Cost Controls

• Meeting Food, Beverage, Labor & Controllables Cost Goals oDaily analysis of labor
• Weekly analysis of food costs
• Effective cash management – ensuring correct invoice pricing

Customer Service

• Able to handle guest complaints successfully and with empathy oManages employees to remain 100% guest 1st hospitality focus
• Routinely interacts with guests, recognizing & creating more regular guests oMaintains quality staff that provides excellent customer service and promotes team building
• Minimal negative guest comments

Employee Development

• Active in hiring process, ensuring that all administrative paperwork successfully completed oTimely completion of all Status change & Termination reports
• Adheres to and manages all employee policies including uniforms oEnsure that training programs are being followed
• Coaches poor behavior privately, but praises good behavior publicly oHelps develop other strong lead employees
• Provides regular channels for team communication

Marketing

• Proactively manages & communicates all promotions oHelps meet sales goals
• Finds and executes effective marketing strategies

Food & Beverage Quality

• Ensures highest quality, consistency & presentation oAll food & beverage stored properly, proper hierarchy, covered & off floor
• Products labeled with date, product name, made by whom and rotated oSuccessful ordering that prevents waste, yet prevents outages
• Manages waste log oUtilizes product mix reports to manage pars
• Accurate and up to date prep & food guides

Safety & Sanitation

• ENSURES SAFE FOOD HANDLING PRACTICES AT ALL TIMES oENSURES SAFE WORK PRACTICES TO PREVENT INJURIES
• Properly fills out incident forms and sends to proper people oManages sidework & deep clean lists to keep building clean
• Equipment is kept clean and in excellent working condition oResponsible for Health Department Inspection scores
• Responsible for internal inspection scores

Level of Authority

• Authority to responsibly manage employees, and assist management team
• Responsible for the entire restaurant during shift, communicating all issues with the Management team

Qualifications

• Minimum 2 years restaurant experience
• Able to perform basic functions in most positions of the restaurant
• Must be able to communicate professionally and clearly with team, other managers, General Manager, Regional Manager and guests

Physical & Mental Demands

• Must be able to lift at least 50 pounds
• Must be able to frequently stoop, kneel, crouch, crawl, talk and hear
• Must be able to stand for extended periods of times

Working Conditions & Environment

• Must be able to handle high volume
• Must be able to maintain a high level of sanitation/cleanliness
• Is required to work all shifts, weekends, holidays and special events as needed
• Must be able to remain calm under stressful conditions

Mandatory Requirements

• Must obtain MAST
• Must obtain food workers permit
• Must have employment eligibility in the U.S.
• Must be able to adhere to Blazing Onion standards, recipes and policies

About D&L Jones Inc

Our fast casual concept offers the convenience of fast food with the quality of casual dining and an inviting atmosphere. Featuring unique gourmet burgers and scratch made recipes. We insist on high quality ingredients, house made soups and desserts, never compromising on quality. The lounges have top quality liquors, local Northwest beers, and Washington wines. Our staff work together as a team helping the entire restaurant and lounge. Our menu is built on staff creations and our craft cocktails are inspired by our bartenders. Employment opportunities are endless and your advancement begins with your desire, personality and potential. Come be part of our Northwest family owned and operated restaurant where we value teamwork and creativity.