Customer Service Associate

Company Overview: Midas is a leader in the automotive repair and maintenance industry, providing high-quality services to keep vehicles running smoothly. With a focus on customer satisfaction, we are committed to delivering a superior experience to every driver. We are currently seeking a dedicated, enthusiastic, and customer-oriented individual to join our team as a Customer Service Representative.

Position Summary: The Midas Customer Service Representative (CSR) is responsible for providing exceptional service to our customers, assisting with inquiries, scheduling appointments, and ensuring a smooth experience from start to finish. As the first point of contact for customers, you will represent the Midas brand and ensure that every customer feels valued and well-cared for.

Key Responsibilities:

• Greet customers in a friendly and professional manner, both in person and over the phone.
• Answer customer questions regarding services, pricing, and promotions.
• Schedule service appointments and manage customer appointments in the system.
• Process customer transactions, including billing, payment, and insurance-related inquiries.
• Assist customers with any concerns, ensuring a prompt and courteous resolution.
• Maintain accurate records of customer interactions and service requests.
• Communicate service recommendations and provide details of work completed to customers.
• Promote and upsell Midas services, products, and warranties when appropriate.
• Support the shop team in day-to-day operations, ensuring smooth coordination between customer service and repair services.
• Assist with general office tasks, including filing, organizing, and maintaining customer records.
• Ensure that the customer waiting area is clean, organized, and welcoming.

Qualifications:

• High school diploma or equivalent; additional education or training is a plus.
• Previous experience in customer service or automotive industry is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a positive, can-do attitude.
• Ability to multi-task and work effectively in a fast-paced environment.
• Proficiency in using computer systems, customer management software, and point-of-sale systems.
• Strong attention to detail and organizational skills.
• Ability to work flexible hours, including evenings and weekends as needed.

Physical Requirements:

• Ability to sit for extended periods of time.
• Occasional standing, walking, and lifting may be required.

Why Midas?

• Competitive pay and benefits package.
• Opportunities for career growth and advancement.
• A supportive and team-oriented work environment.
• Employee discounts on services and products.
• Comprehensive training to ensure success in the role.

Equal Opportunity Employer: Midas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to Apply: Interested candidates should submit their resume and cover letter to [email address] or apply in person at [location].

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 30 – 45 per week

Benefits:

• Paid time off

Shift:

• 10 hour shift
• Day shift

Work Location: In person

Salary : $15 - $18