What are the responsibilities and job description for the Dispatcher - Customer Service position at D&L Transport Ft Wayne / Fair Play Freight?
Overview
We are seeking a dedicated and organized Dispatcher to join our team. The Dispatcher plays a crucial role in ensuring the efficient coordination of transportation operations. This position involves managing schedules, communicating with drivers, and ensuring timely deliveries while maintaining high standards of customer service. The ideal candidate will possess strong multitasking abilities and excellent communication skills, making them an integral part of our logistics team.
Responsibilities
- Coordinate and schedule transportation routes for drivers to ensure timely deliveries.
- Communicate effectively with drivers to provide updates on schedules, routes, and any changes that may arise.
- Monitor vehicle locations and status to ensure efficient operations and address any issues promptly.
- Maintain accurate records of dispatch activities, including delivery times, driver performance, and customer feedback.
- Collaborate with other departments to optimize logistics processes and improve service delivery.
- Respond to customer inquiries and resolve any issues related to deliveries or services provided.
- Ensure compliance with safety regulations and company policies throughout all dispatch operations.
Skills
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills for effective interaction with drivers and customers.
- Proficiency in using dispatch software and GPS tracking systems is preferred.
- Ability to work under pressure and make quick decisions in a fast-paced environment.
- Problem-solving skills to address challenges that may arise during transportation operations.
- Previous experience in logistics or transportation is a plus but not required.
If you are a proactive individual who thrives in a dynamic environment and is committed to delivering exceptional service, we encourage you to apply for the Dispatcher position today!
Job Type: Full-time
Pay: $23.52 - $28.33 per hour
Expected hours: No less than 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- Fort Wayne, IN 46845 (Required)
Ability to Relocate:
- Fort Wayne, IN 46845: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $28