What are the responsibilities and job description for the Service Advisor position at D&N RV Service?
Service Advisor
Location: D&N RV Service
Department: Service Department
Reports To: Service Manager
About Us
D&N RV Service is dedicated to providing top-quality RV repair and maintenance, ensuring our guests receive a 5-star experience. We take pride in our core values: People First, Integrity, and Always Learning.
Position Overview
As a Service Advisor, you’ll be the key connection between our guests and service technicians. Your role is to manage guest expectations, schedule service appointments, and oversee clear communication throughout the repair process. We are looking for someone who values guest satisfaction and is committed to providing exceptional service.
Responsibilities:
Guest Interaction
- Greet guests professionally and ensure they feel welcomed.
- Listen to guest concerns and accurately document service requests.
- Explain repair processes, timelines, and cost estimates clearly.
Appointment Coordination
- Schedule and confirm service appointments to optimize workflow.
- Send appointment reminders to reduce no-shows.
Facilitate Service Process
- Create service orders based on guest needs and diagnostics.
- Communicate guest needs effectively to technicians.
- Monitor repair progress and ensure timely completion.
Parts Coordination
- Identify parts needed for repairs and secure guest approval.
- Coordinate with the parts department to ensure parts availability.
- Manage parts inventory specifically for approved Repair Orders (ROs).
Documentation & Guest Education
- Maintain accurate records of guest interactions, estimates, and invoices.
- Educate guests on warranty options and RV maintenance best practices.
- Keep guests informed of service status and any updates.
Quality Control & 3rd Party Payers
- Ensure completed repairs meet quality standards.
- Handle guest concerns and facilitate resolutions.
- Work with third-party payers for service approvals, document denials, and update guests accordingly.
What We’re Looking For:
- High school diploma or equivalent (post-secondary training/certifications a plus).
- Strong communication, organizational, and time-management skills.
- Experience in service advising, customer service, or RV/automotive repair preferred.
- Proficiency in dealership management software and Microsoft Office.
- Ability to multitask in a fast-paced environment.
- Knowledge of RV systems is a plus but not required.
Work Environment & Physical Requirements:
- Office setting within a busy service department.
- Occasional shop exposure and outdoor work when inspecting RVs.
- Prolonged sitting, computer work, and walking around the service area.
- Ability to lift up to 25 lbs occasionally.
Why Join D&N RV Service?
- Competitive pay
- Growth opportunities in a supportive environment
- Work with a team that values People First, Integrity, and Always Learning
Apply Today!
Job Type: Full-time
Pay: $31,200.00 - $37,440.00 per year
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Shift:
- Day shift
Work Days:
- Rotating weekends
Work Location: In person
Salary : $31,200 - $37,440