What are the responsibilities and job description for the Online Customer Experience Agent position at D PATRICK INC?
Job Details
Job Location: Evansville , IN
Salary Range: Undisclosed
Description
D-Patrick is a family owned and operated dealership that strives to provide excellence in all we do. We have been a well-known community partner since 1934. If you are looking for a stable career, then this is your opportunity.
Job Profile: Provide exceptional online customer service in a fast-paced, team-oriented environment through the completion of the purchase and finance process online.
Essential Duties & Responsibilities:
- Interact with customers via online messaging or over the phone
- Ask customers’ questions and understand their needs and priorities
- Problem-solving ability
- Guide customers through the purchase process, review and approve their documents, and answer questions they may have.
- Utilize the proprietary software tools, as well as external tools such as consumer credit bureaus and other internet sources, to assist in the decision-making process.
- Maintain a working knowledge of available financing and vehicle protection products.
- Communicate with the Sales, BDC and Finance Department.
- Ensure customers are comfortable when making the vehicle purchase online.
What we offer:
- Weekly pay
- Advancement opportunities
- Referral program
Schedule:
- Tuesday-Saturday
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- Access to a workplace medical clinic
- 401k w/company match
- Paid time off
- Employee discount
Experience:
- BDC or Auto Sales experience, and one year of Customer Support & Client Services Occupations (preferred)
License/Certification:
- Driver's license (required)
Qualifications
