What are the responsibilities and job description for the Application Engineer position at Dürr?
Position Summary
This position is the technical resource for the field sales and internal sales force and is responsible for actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the sales team as the technical advisor and product advocate, the Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. The Application Engineer must be able to establish and maintain strong relationships throughout the sales cycle. May have direct contact with customer to review technical requirements and project design details.
Essential Functions
Maintains expert level of product knowledge and application Listens, understands, and conveys customer requirements Manages technical deliverables for engineered to order projects:
This position is the technical resource for the field sales and internal sales force and is responsible for actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the sales team as the technical advisor and product advocate, the Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. The Application Engineer must be able to establish and maintain strong relationships throughout the sales cycle. May have direct contact with customer to review technical requirements and project design details.
Essential Functions
- Reviews customer technical specifications and prepares the system description/mark-ups
- Serves as technical contact for customers relating to warranty or field issues
- Ensures engineering requirements are prepared and delivered to the customer
- Responsible for maintaining professional business relationships
- Provides technical support for customer visits, preparing technical presentations, and is the lead engineering representative for preparing quotes and/or drawings and models
- Leads the product design efforts to meet specific customer requirements. Write technical documentation relevant to specific projects. Check fabrication drawings
- Defines the mechanical design of the product/system providing concept models/mark-ups to design department
- Utilizes appropriate design tools, perform the sizing and application functions, and may also generate dimensional and fabrication drawings for manufacturing
- Works closely with the project manager to align deliverables, overall project schedule and requirements
- Provides application and sizing information to sales department
- Provides issue resolution for production and warranty issues and order changes
- Identifies customer's needs and sales opportunities to help future growth
- Provides technical assistance and training in the areas of product application, sizing, selection, and design to sales personnel as required
- B.S. degree in Mechanical Engineering, Chemical Engineering or equivalent degree in a related technical field preferred
- Minimum of 5 years of experience in Engineering or related field
- Knowledge of the physical/chemical principles of heat and mass transfer and fluid dynamics
- Must have working knowledge of instrumentation used for test and evaluation
- Experience in process coating and drying applications a plus
- Able to train and work in a team environment
- Experience with sheet metal, steel fabrication, welding, and manufacturing process
- Good verbal and written communication skills, including proficient technical writing skills
- A team oriented, self-starting individual capable of working with little supervision
- Excellent problem-solving skills and root cause analysis tools
- Ability to communicate to a broad range of audiences and technical disciplines in a clear and understandable manner
- Strong organizational and project management skills with a commitment to quality
- Able to train and work in a team environment, actively encourages, and engages others and seeks inputs and ideas
- This position requires the ability to occasionally move about inside the office to access file cabinets, office equipment, etc.
- Consistently operates a computer and other office equipment such as a, copy machine, computer printer, calculator, etc.
- Must be able to remain in a stationary position 50% of the workday
- Ability to frequently communicate, verbally and or written with employees, management, vendors, and customers
- This position may occasionally require manufacturing plant visits to review and inspect work in various stages of manufacturing and assembly
- Will require occasional travel to customer sites for meetings and equipment evaluation.
- Delivers high volume of work that meets/exceeds requirements and strives to avoid errors
- Documents well, maintains accurate specifications, guidelines
- Meticulous attention to detail and accuracy
- Works well with sales departments in managing customer as a team
- Prepares and analyzes statistical data
- Provides technical assistance for sizing, selection, and design to sales
- Effective, clear communicator
- Demonstrates ambition for advancement
