What are the responsibilities and job description for the Customer Service Representative position at D&V Florida Insurance?
Company Overview
D&V Florida Insurance is a dynamic and fast-growing insurance service provider where every day brings new learning opportunities. We pride ourselves on creating a positive atmosphere that fosters growth and development, making it an ideal workplace for those eager to excel.
Summary
As a Customer Service Representative at D&V Florida Insurance, you will be at the forefront of our client interactions, ensuring exceptional service and support. This role is pivotal in enhancing customer satisfaction and driving the success of our insurance services.
Responsibilities
- Handle inbound and outbound calls to assist clients with inquiries and policy information.
- Provide exceptional customer service by addressing client needs and resolving issues promptly.
- Analyze customer feedback to improve service delivery and client satisfaction.
- Assist in sales efforts by promoting insurance products to potential clients.
- Maintain accurate records of customer interactions and data entry tasks.
- Support bilingual clients by providing assistance in both English and their preferred language.
- Collaborate with team members to enhance overall service efficiency and effectiveness.
Qualifications
- Proven experience in customer service or call center environments.
- Bilingual proficiency in English and another language is highly desirable.
- Strong communication skills with the ability to engage effectively with clients.
- Experience in sales or client services is a plus but not mandatory.
- Ability to analyze information and provide solutions based on customer needs.
- Familiarity with cash handling procedures is beneficial but not required.
- Proficient in data entry and maintaining accurate records.
If you're ready to make a difference in the insurance industry while growing your career in a supportive environment, we invite you to apply today at D&V Florida Insurance!
Job Type: Full-time
Pay: $14.00 - $18.97 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $14 - $19
