What are the responsibilities and job description for the Front Desk Team Member position at D1 Training - Lake Orion?
D1 Lake Orion is an athletic-based training facility for adults and youth athletes ages 7 and up. Our mission is to always provide the best-in-class service and experience. By doing so, we empower our athletes to improve themselves by efficiently and consistently reaching their goals. At D1 Lake Orion, our promise to our athletes is: “You pick the goal, we help you get there” and D1 Lake Orion TEAM Members are the catalysts for our fulfillment of that promise.
The D1 Lake Orion culture is TEAM-focused and character-driven. Our D1 Lake Orion TEAM members take a personal stake in the lives of our athletes, learning their names and goals. D1 Lake Orion TEAM members are a part of a positive culture and the best training environment in the industry. D1 Lake Orion Team members are integral to the success of our D1 Lake Orion athletes and brand as it continues its rapid growth.
Job Summary
Dependable, High-energy, positive, enthusiastic, and customer-focused professional to join our Front Desk team. This position involves exemplary customer service experience, attention to detail, and passion for service. Superior oral and written communication skills.
*Two shifts available: 5am – 10am or 4pm – 8:30pm
Responsibilities
- Complete Opening/Closing Checklists
- Ensure lobby area is clean and stocked
- Learn the D1 brand and be able to answer all customer support questions for current and potential athletes
- Answer phone calls and take messages for Recruiters and Management
- Check athletes into workouts and ensure accurate attendance tracking
- Keep retail areas fully stocked with food, drink, clothing
- Maintain inventory for cleaning supplies, D1 gear, and products
- Process all ancillary purchases in MBO
- Complete daily social media tasks
- Make sure all accounts are properly noted
Qualifications
- Dependable, organized, and responsible
- Must be a high-energy & positive individual
- Must have 1 years in a customer service setting ideally in the fitness industry.
Benefits/Perks
- Employee Bonus Structure
- Paid Time Off
- Opportunity for advancement
- Training & development
- Free membership in a state-of-the-art facility.
- Motivate and inspire all to be their best and achieve their goals in a positive TEAM environment and culture
Salary : $10 - $15
