Gym General Manager

Join our thriving fitness facility as a proactive, results-driven, and experienced general manager! If you are motivated and ready to take charge of our gym's day-to-day operations, we want to hear from you. As the general manager, you will play a pivotal role in ensuring the efficiency and effectiveness of our facility and fostering a secure and inclusive environment for our valuable members.

With responsibilities ranging from staff recruitment and training to overseeing scheduling, we need an individual who possesses superb organizational skills and an unwavering passion for fitness. You will bring 3-5 years of experience in the fitness industry, some of which is in a management role. Take this fantastic opportunity to make a difference in our members' fitness journeys by applying today!

$50,000 - $80,000

• Lead a dynamic team by handling staff-related responsibilities such as recruitment, training, scheduling, and performance evaluations
• Uphold a clean and safe environment, ensuring the well-being of both members and staff
• Keep a close eye on financial performance and devise revenue-boosting tactics
• Implement compelling marketing and sales strategies to attract and retain members
• Prioritize customer satisfaction by promptly addressing and resolving complaints and concerns

The GM can Expect:

• To join a fun team that understands how to WORK HARD & PLAY HARD
• To facilitate staff meetings each week covering key data points with their team and moving the needle forward by both informing and inspiring their team to take action on key changes
• To be held accountable in financial meetings to an annual budget that predicts line-by-line revenue categories, overhead categories, COGS, etc.
• To be poised when meeting & interacting with professional athletes. This GM must provide the same world-class experience to EVERY SINGLE PERSON who walks in the door
• Serve as a key point of contact for members, with an emphasis on providing the D1 customer experience

GM Duties Include:

• Assisting with member progress check-ins
• Setting up new memberships in the POS system
• Collecting and processing payments
• Providing front desk sales and information
• Assisting with special events
• Managing ALL sales

Outside Sales:

• Research communities, schools, clubs, leagues, and teams that may qualify for D1 programs
• Connect with individuals, parents, coaches, and other stakeholders and nurture relationships via phone, e-mail, and in-person
• Schedule In-Person consultations
• Manage and grow a database of sales leads
• Assist leadership with special events such as Camps, Clinics, Events, and Seminars
• Attend community events for the purpose of networking, creating brand awareness, and lead generation

Inside Sales:

• Make outbound calls to prospects and handle inbound calls
• Communicate to prospects via text and e-mail through our real-time, in-house CRM system
• Conduct sales consultations for prospects and their children
• Close prospects on D1 services such as group training, private coaching, team training, and nutrition counseling

Leadership and Management:

• Attract, hire, and retain D1 Team members
• Motivate, train, and evaluate the D1 Team
• Foster an authentic, open, and transparent culture where feedback is welcome. Communication is key. Develop a consistent cadence for meetings (team and individual) with clear agendas and goals
• Ability to delegate and empower

Operations:

• Ensure the facility meets standards for opening/closing, cleanliness, safety, and security. Delegate lists to the D1 Team. Serve as the key point of contact for maintenance servicing/needs
• Process, QC, and submit payroll
• Maintain a high level of understanding/competence in all D1 software systems
• Prepare and present yearly budgets to the ownership
• Continually monitor and manage the P&L report
• Responsible for organic lead generation and management
• Oversee paid lead generation relationship and tracking
• Develop community partnerships (schools, clubs, businesses, influencers, charities, organizations)
• Plan and execute successful off-site events (fairs, events, games)

Retail Sales:

• Own, train, and manage the D1 sales process
• Sales Leader - takes most clients and leads in sales
• Customer service and conflict resolution

• You must have a high school diploma or equivalent GED; we consider it a plus to have a degree in a fitness related field of study
• You must have 3-5 or more years of experience working in the fitness industry
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills
• You must have previous experience in a manager role overseeing a team, preferably in a fitness role
• Must have a strong focus on putting the members first with exceptional customer service experience

Required Qualifications:

• 2 years of Management
• 2 years of solid grassroots marketing and sales (fitness training sales is a plus)
• 2 years experience training/coaching experience
• Bachelor's Degree
• Pass a Background Check
• Valid CPR and AED Certification
• Athletic background
• Knowledge of gym and retail operations
• Familiar working with athletes, their environments, and their needs
• Positive and energetic personality with a “can do” attitude
• Can out-sell anyone in the room & loves it

First playing with Peyton Manning at the University of Tennessee and then as a National Champion and captain, Will Bartholomew suffered an NFL career-ending injury with the Denver Broncos. He came home to rehab with aspirations of making it back to the league but had no place to truly train. No place that would allow him to recover and optimize his performance.

At that time, most places were akin to a traditional box gym that had no appetite for training at the level of an elite athlete, let alone any type of guided group workout opportunities. That’s when he realized there was no place to train as he did at a Division 1 College facility, with the best coaches, equipment, workout programs, and community in the country. It was with this simple realization that he started the D1 journey. What began in 2001 as training kids in a grass field, evolved into numerous world-class training facilities all over the country, producing some of the best athletes on Earth.