What are the responsibilities and job description for the Field Service Manager position at D2B Groups?
As a Field Service Manager, you will play a crucial role in overseeing and managing the field service operations of the company. You will be responsible for leading a team of field service technicians, ensuring efficient and high-quality service delivery to our customers. Your main responsibilities will include scheduling and dispatching technicians, managing service requests, and coordinating with customers and other departments to ensure a seamless service experience.
You will be responsible for identifying areas of improvement in the field service operations and implementing strategies to enhance productivity, customer satisfaction, and overall service quality. Additionally, you will monitor key performance indicators, analyze data, and provide regular reports to senior management.
The ideal candidate for this role has a strong background in field service management, exceptional organizational and leadership skills, and a customer-focused mindset. If you are a proactive problem solver with a passion for improving processes and delivering exceptional service, we would love to hear from you.
Requirements
- Bachelor's degree in Business Administration, Engineering, or a related field
- 8 years of previous experience managing field service operations required
- Experience with mechanics and/or power generation equipment highly preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze data, identify trends, and implement process improvements
- Knowledge of industry best practices and regulatory requirements
- Customer-focused mindset and commitment to delivering exceptional service
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
