What are the responsibilities and job description for the Customer Service Specialist - Inside Sales position at D33P Search Group?
We are seeking a Customer Service Specialist - Inside Sales to join our team at D33P Search Group. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and building strong relationships with customers.
The ideal candidate will have a strong background in customer service, with a proven track record of success in resolving customer complaints and improving customer satisfaction.
Job Description:
As a Customer Service Specialist - Inside Sales, you will be responsible for providing exceptional customer service to internal and external customers, resolving customer complaints, and improving customer satisfaction.
Key Responsibilities:
- Provide exceptional customer service to internal and external customers via phone, email, and virtual interactions.
- Resolves customer complaints and improves customer satisfaction through effective problem-solving and communication skills.
- Collaborate with cross-functional teams to develop and implement effective customer service strategies.
- Analyze customer feedback and data to inform customer service strategies and improve business outcomes.
Required Skills and Qualifications:
- Bachelor's degree in Business, Sales, Marketing, Communications, or a related field.
- Previous experience in customer service, preferably in a manufacturing or industrial setting.
- Strong communication and interpersonal skills to handle challenging situations professionally.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent attention to detail and organizational skills.
