What are the responsibilities and job description for the International Sales Representative position at D33P Search Group?
We are seeking a highly skilled International Sales Representative to join our team at D33P Search Group. This is an excellent opportunity for individuals who thrive in a dynamic environment and are passionate about providing outstanding customer service.
This role plays a vital part in bridging the gap between customers and internal teams, ensuring seamless communication and top-tier service. The ideal candidate will be fluent in both English and Spanish, with a strong customer service mindset and the ability to manage orders, inquiries, and customer relationships efficiently.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and virtual interactions in both English and Spanish.
- Process customer orders, returns, and inquiries, ensuring accuracy in documentation and data entry.
- Address and resolve customer concerns with a problem-solving approach, escalating issues when needed.
- Work closely with production, shipping, and sales teams to ensure timely order fulfillment and delivery.
- Maintain detailed records of customer interactions, transactions, and complaints.
- Assist with translating documents and policies for non-English-speaking customers and employees.
- Support the sales team with account management, order tracking, and follow-ups.
- Stay updated on product knowledge to provide informed support to customers.
- Conduct market research to identify new business opportunities.
- Cold call and email potential clients to generate sales leads.
- Develop and deliver compelling sales presentations tailored to customer needs.
- Build and maintain strong customer relationships with both new and existing clients.
- Follow up with leads to ensure they are nurtured through the sales process.
Required Skills and Qualifications:
- Bachelor's degree in Business, Sales, Marketing, Communications, or a related field.
- Previous experience in customer service, preferably in a manufacturing or industrial setting.
- Strong communication and interpersonal skills to handle challenging situations professionally.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent attention to detail and organizational skills.
- Ability to work independently and within a fast-paced team environment.
- Strong problem-solving skills with a proactive customer service mindset.
