What are the responsibilities and job description for the Customer Service Representative position at D3S Service?
Benefits:
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Location: 501 N Meridian Ave #108 Oklahoma City, OK 73107
Position Type: Full-time
Company Overview:
D3S Service is a dynamic appliance repair company dedicated to providing exceptional products/services and ensuring customer satisfaction. We are currently seeking a passionate and dedicated Customer Service Representative to join our team and help us maintain our high standards of customer support.
Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries promptly and efficiently. You will play a crucial role in maintaining positive customer relationships and ensuring their overall satisfaction with our products/services. The ideal candidate should possess excellent communication skills, empathy, and a strong desire to help others.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about our products/services, pricing, and policies.
- Assist technicians with placing orders, processing returns, and resolving any issues or concerns they may have.
- Troubleshoot technical problems and provide basic technical support to customers.
- Collaborate with other departments, such as parts and office, to ensure seamless customer experiences.
- Maintain customer records and update information in the database.
- Follow up with customers to ensure their concerns have been resolved satisfactorily.
- Identify opportunities for process improvements and contribute to enhancing overall customer satisfaction.
- Adhere to company policies and procedures at all times.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to remain calm and courteous under pressure.
- Problem-solving skills and the ability to think quickly on your feet.
- Proficiency in using customer service software.
- Ability to work in a fast-paced environment and multitask effectively.
Benefits:
- Competitive salary
- Health Insurance
- Dental Insurance
- Paid time off
Salary : $30,000
