Lead Unified Communications Engineer

D4C Dental Brands is seeking a Lead Unified Communications Engineer with Consulting or Architecture level skillsets in Cisco product line networking concepts and tools. Azure cloud network experience desired, Heavy overlap in to voice telephony via SIP protocols with specific expertise in MS Teams Voice administration and optimization and other like products like Nextiva or GoTo, for example, as other cloud SIP providers of telephony

JOB SUMMARY:
The Lead Unified Communications Engineer is pivotal in ensuring the optimal design, performance, and reliability of our unified communications (UC) infrastructure. This role is responsible for spearheading technical projects, acting as a subject matter expert for our UC platform, and mentoring other team members to enhance the team's overall capabilities. This role demands deep technical expertise in network and telecommunications technologies and experience in Cisco Meraki, Microsoft Teams Phone, and integrating UCaaS/CCaaS platforms. This support is crucial to delivering the company’s mission of helping children achieve a lifetime of great oral health.

EDUCATION/CREDENTIALS:
• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.

JOB-RELATED EXPERIENCE:
• A minimum of 7 years of experience in a Unified Communications engineering or architecture role.

JOB-RELATED SKILLS/COMPETENCIES:
• Deep expertise in network infrastructure (SDWAN, firewalls, and switches), VoIP protocols (SIP, H.323), QoS, and telephony systems.
• Proven project management experience with the ability to manage multiple concurrent projects.
• Valid driver’s license.
• Excellent troubleshooting skills to resolve complex UC issues across network, voice, and video domains.
• Strong leadership and mentorship skills to guide and develop other UC team members.
• Experience with Cisco Meraki networking solutions.
• Hands-on experience with Microsoft Teams Phone deployment and administration.
• Working knowledge of integrating UCaaS and CCaaS platforms.
• Industry certifications such as CCNA, CCNP, or equivalent.

WORKING CONDITIONS/PHYSICAL DEMANDS:
• Office Environment.
• Ability to travel up to 30%, as needed.

MAJOR DUTIES AND RESPONSIBILITIES:
• Technical Leadership and Architecture Design, implement, and manage complex unified communications solutions across our corporate offices and practice network. Provide technical expertise and ensure solutions align with business needs and technology standards.
• Project Execution: Lead and execute UC-related projects, including technology upgrades, rollouts, and migrations involving voice, video, and collaboration solutions. Ensure projects meet timelines, budgets, and quality standards.
• Troubleshooting and Support: Serve as the final escalation point for complex UC issues. Perform deep-dive troubleshooting of voice, video, and network-related incidents to ensure swift resolution and minimal downtime.
• Platform Optimization: Continuously monitor and optimize the UC platform for performance, reliability, and cost-effectiveness. Proactively identify and implement enhancements to improve user experience.
• Team Mentorship: Share technical knowledge, best practices, and troubleshooting methodologies with the UC team. Guide, advise, and support colleagues to enhance their skills and knowledge.
• Vendor Management: Collaborate with vendors, service providers, and other external parties on technical issues, escalations, and project-related activities.
• Documentation and Knowledge Transfer: Maintain comprehensive documentation of UC architecture, configurations, troubleshooting guides, and best practices. Foster knowledge-sharing throughout the team.

OTHER DUTIES:
This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.