What are the responsibilities and job description for the Call center agent position at DaBella?
Description
The Confirmation Specialist is responsible for entering customer's information into our database and calling to confirm appointment details.
This department is also responsible for taking incoming phone calls, and customer callbacks. When there are no additional incoming lead data, confirmers will be making outbound calls to schedule additional appointments.
The ideal candidate is extremely detail-orientated and enjoys multitasking in a fast-paced work environment. Being able to establish and maintain relationships within this position is essential for success.
Every confirmer is held to a standard to provide proper expectations to our customers prior to their appointment.
Compensation Package / Hours :
- Monday Friday (12 : 30PM 9 : 00PM), Alternating Saturdays
- Starting Hourly $20.75 Uncapped Bonus
- Our average confirmers earn between $500-$1000 a month in bonuses
- Bonus opportunities have no limit YOU control your income!
Requirements :
- Ability to work collaboratively within the marketing department
- Outstanding communication and interpersonal skills
- Ability to meet and exceed production standards
- Experience with Google Sheets / Excel is a PLUS
Benefits :
Employees and their families are eligible to enroll in :
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work / family / life balance
- Pet Insurance for your furry family member
- 401k plan
- UHC Rewards
- Rally Health
- One Pass Select (gym membership subscription)
Additional Perks :
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal / Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
Each DaBella Employee receives :
- 80 hours of Paid Time Off annually with incremental increases
- 6 paid holidays during a calendar year effective day one of employment
About DaBella :
Here at DaBella we are a people company, and our focus is OUR people . That’s why we stand behind our Core Values We Lead. We Care. We Grow!
Our leadership team strives to train and develop all our employees for success and growth within our organization. We fully encourage internal growth so you can reach your full potential and establish a career with us! Many of our leadership and management members started off in this same entry level position, and now are driving the company to transform home improvement service across the country - Come join our explosive growth!
Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing? Apply today for immediate consideration!
This is an ON-SITE position
Discover more about DaBella and embark on your journey to success at
https : / / dabellacareers.ttcportals.com / jobs / 14302234-confirmation-agent-data-entry-slash-call-center
Last updated : 2024-10-27
Salary : $21
