Front of House Manager

POSITION SUMMARY: Assists owners in handling all aspects of the beer garden operation to maintain and develop a high level of guest experience. All duties are to be performed in accordance with departmental policies, practices and procedures.

ESSENTIAL DUTIES AND RESPONIBILTIES: (Other duties will be assigned as needed.) Must be willing and able to do the following:

• Ensure that every guest receives the Dacha Experience. Their Gemütlichkeit is your highest priority
• Complete knowledge of all products and specifications.
• Develop and implement strategic plan and vision for their department
• Provide leadership and direction in the development, execution and measurement of guest service standards
• Assist owners with the sale, organization and execution of private events
• Hire, train, develop and discipline hourly front of the house staff according to company guidelines
• Direct the research, development, evaluation and implementation of new products, services, technology and processes to ensure a competitive position in anticipation of changing customer needs within the dynamic hospitality environment.
• Establish positive guest relations with all patrons of the restaurant. Maintains a rapport with guests; complies with all requests and meets guest expectations to build a positive reputation and return business.
• Leads the hourly team to ensure a positive and happy environment while ensuring top performance
• Performs other restaurant side duties as requested by management and leadership team.

EDUCATION AND EXPERIENCE

Required:

• Undergraduate degree or ten years of equivalent professional experience is required;
• Expert knowledge of MS Excel, MS Word and MS PowerPoint;
• Superb effective business writing skills;
• Excellent time-management skills;
• Impeccable personal presentation and sense of decorum.

Preferred:

• Four years or more of progressive restaurant management experience is desired but not required;
• Beer, spirits and wine certification(s).

KNOWLEDGE, SKILLS AND ABILITIES

• Broad understanding of Food and Beverage division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses.
• Ability to access all areas of the facility and travel off property when needed.
• Ability to lead and mentor a team and/or its individual members.
• Professional appearance and demeanor.
• Effective English-language written and oral communication skills.
• Ability to identify and assess problems and situations, refer to applicable policies and guidelines, identify practical creative options and determine, develop, and recommend appropriate courses of action.
• Ability to communicate, orally and in writing, providing and obtaining information of a complex, technical and sensitive nature effectively, clearly, correctly, concisely, completely, logically, timely, and at an appropriate level and in appropriate format while maintaining confidentiality.
• Ability to lift and carry boxes weighing up to 50 pounds for distances of up to 50 feet and to manipulate them from heights, which may require the use of a foot-stool.
• Excellent customer service skills
• Interpersonal skills to effectively communicate with all business contacts

We are an equal opportunity employer.