Business Systems Analyst

Job Summary
The Business Systems Analyst (BSA) provides strategic technical analysis to business partners and acts as a liaison between technical and business user groups. The focus of this position is to work closely with business units to gain in-depth understanding of banking business strategy, processes, services, roadmaps and the context in which the business operates.  Identifying opportunities to find efficiencies and assisting the bank to implement and adapt to new technologies is key along with the ability to communicate recommended solutions to business and technical audiences.

The BSA applies their knowledge of financial business system applications and practices to implement, integrate, research, troubleshoot and maintain the bank’s enterprise class banking software and workflows.

Works independently under general supervision.  May serve as a lead on assigned projects such as application rollouts, system migrations, and technology research while working closely with Project Management. As a BSA, you participate in all phases of the systems development life cycle – from project scoping, planning and requirements definition to issue resolution, testing, training and implementation.

Essential Functions

• Acts as a liaison between internal departments, application owners, third parties, and stakeholders to assess business needs and recommend system enhancements.  Assists in identifying and defining systems and process alternatives capable of meeting business needs. Maintain, enhance or integrate systems and data by proactively identifying enterprise technology opportunities.
  
• Serves as business lead and subject matter expert in departmental business processes for the implementation of new or revised enterprise banking software system, processes and related systems and procedures.  Provides configuration management, testing, and support for assigned financial systems. Works closely with project management and may act as a lead on many small to medium sized projects.
• Develops communication plans and leads staff on the implementation or testing of upgrades of assigned system applications.  Assures that testing is completed successfully before implementation to the live environment.  Reports systems issues to internal teams and systems vendors to resolve issues.  Documents processes and results and report findings to upper management.
• Document new variations from established policy to ensure proper approvals are gained by appropriate leadership prior to implementation.
• Participate in change management control of banking systems while upkeeping detailed documentation to include configuration, mapping, and changes made to existing application systems.  Support best practices to create, maintain, and review business process models, data flows, prototypes, business requirements, use cases, and test cases.
• Be a consummate collaborator to assist and influence technology services peers and business stakeholders, lead when necessary.
• Manage end user privilege and rights within appointed systems access by adding, removing, or modifying end user access.  Update identity and access management procedures and produce standard annual security reporting as needed.
• Provides support and tracks issues to address end users’ requests and provides status updates.
• Facilitates training sessions for trainers or application experts on banking system functionality.  Includes training on new processes (train the trainer) or to individuals on specific functionality.  Work closely with Application owners; recommends and provides a service of review as requested for end user procedures and guidelines.
• Uses reporting tools to generate, maintain, and analyze reports supporting business operations and decision-making.  Helps maintain data integrity in systems by running queries and analyzing data.  Develops standard reports for ongoing customer needs or ad hoc queries as needed while working with staff to identify requirements.  Works with Data Analytics staff to resolve complex reporting issues.
• In assigned systems, recommend best security practices and/or manage end user privilege and rights within systems access by adding, removing, or modifying end user access.

Education & Experience

• Bachelor’s degree in business management, Technology, or Financial-related degree and/or a minimum of one to three years’ experience demonstrating knowledge in technology, operations, and business experience supporting financial services to clients.
• Strong organization and project management skills.
• Highly motivated with demonstrated desire to learn new tasks.
• Ability to research, assess, evaluate, recommend, and manage the implementation of new products and services or enhancements to existing products and services to serve customer needs and meet company goals.
• Excellent communication and documentation skills with an emphasis on presenting matters of technology in an easy-to-understand way for business customers.
• Relevant experience leading system integrations across multiple platforms
• Ability to think strategically and innovatively with the ability to balance planning with execution.
• Understanding of enterprise systems and impacts of change.
• Assist in enforcement of business systems principles and practices within the team.
• Mentor less experienced members of the team.
• Ability to create project plans or execute pre-existing plans.

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:  

• Health Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
• Dental Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
• Health Savings Account
• Life Insurance for the employee and family
• Paid Vacation and Sick Time
• Retirement Plan Options
• Additional Perks and Benefits