What are the responsibilities and job description for the Insurance Customer Service Agent position at Dacotah Banks?
Job Summary
Dacotah Insurance is an established, growth-oriented insurance agency with a team of highly motivated individuals. We are seeking an individual to enhance customer relationships and build trust with an outgoing personality. A team player who has the ability to multi-task and also has a passion for helping others.
Essential Functions
- Provide prompt and courteous customer service
- Assist customers with policy changes
- Identify customer needs and propose appropriate products and services
- Consistent utilization of technologies
- Maintain agency management system
- Provide support to team members to reach agency performance goals
- Maintain a strong and positive work ethic and total commitment to success daily
- Participate in educational opportunities to stay informed of industry developments
- Perform other duties as assigned
Education & Experience
We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including :
Qualifications
Skills
Required
Maintain Confidentiality
Expert
Customer Service
Advanced
Highly Organized
Advanced
Verbal Communication
Advanced
Desire to Learn
Advanced
Energetic
Advanced
Microsoft Office
Advanced
Excel Software
Intermediate
Behaviors
Required
Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well
Team Player
Works well as a member of a group
Dedicated
Devoted to a task or purpose with loyalty or integrity
Loyal
Shows firm and constant support to a cause :
Motivations
Required
Self-Starter
Inspired to perform without outside help
Ability to Make an Impact
Inspired to perform well by the ability to contribute to the success of a project or the organization :
Education
Required
High School or better.
Preferred
Associates or better in Business or related field.
Experience
Preferred
1-2 years :
Insurance Related Experience
Licenses & Certifications
Preferred
Property Insurance
Casualty Insurance
Life Insurance
Health Insurance
