What are the responsibilities and job description for the Market Retail Leader position at Dacotah Banks?
Job Summary
As a Market Retail Leader, you will motivate, coach, and support the vision of providing outstanding customer service and performance by leading a team of Personal Bankers and Customer Service Representatives in outlying bank locations. You will be providing and performing the items below as a core part of your daily accountabilities :
Coaching Practices : Retail Market Leader will coach, train, and develop Personal Bankers and Customer Service Representatives to holistically understand our customer’s financial needs and provide value through relevant delivery channels.
Employee Retention : Promote and ensure a positive work environment for employees within the market. Attract, develop, and retain talent.
Customer Experience : Maintain excellent customer relations and effectively cross-sell other bank products and services. Also recognize opportunity to refer Insurance and Trust products and services through advisory and needs identification, ensuring positive and profitable relationships exist between the bank and its customers.
Deposits and loan goals : Along with daily responsibilities, Dacotah Bank employees are highly encouraged to participate and support the numerous community involvement opportunities the bank provides throughout the year.
Essential Functions
Customer Experience : Ability to extract and anticipate unmet customer needs through techniques that result in a holistic understanding of financial health of customer. Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested. Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested. Participating in Customer Relationship reviews with your supervisor for coaching opportunities and or accolades on performance.
Concierge : Implementing and holding team accountable for customer facing programs to inspire engagement. Coach, develop, and support to drive results.
Demonstrate excellent written and verbal communication in one-on-one settings as well as large group presentations.
Facilitate community engagement and education within the markets.
Community Involvement : Participate in a variety of Community Service opportunities while encouraging staff participation.
Personal Competency Development : Remain educated on bank products and services, as well as new developments and trends in the retail banking market; identify potential new customer opportunities.
Management of retail team(s).
Other duties as assigned.
Experience, Skills, and Qualifications
Bachelor’s degree and / or 5 years of related experience in a sales management role, working with high performance sales teams
Experience with sales and new business development in conjunction with meeting / exceeding individual and team goals
Experience managing multiple bank locations
Strong financial acumen, including knowledge of banking industry, products, and regulatory understanding; complying with policies and procedures. Experience leading or participating in events and activities for local networks or professional organizations.
A commitment to professional and ethical behavior
Advanced interpersonal skills
Ability and experience in navigating change
Ability to lead, coach, motivate, and develop staff
Excellent verbal and written communication; communication proficiency
Patience and understanding
Detail-orientated; thorough
Ability to handle high-stress situations
Self-Motivated
People Management Skills
Highly organized
Competitive Benefits Package
Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
Generous paid vacation and sick time 11 paid Holidays
401(K) – dollar for dollar match up to 3% of compensation annual retirement contribution eligibility
Annual wellness reimbursement program
Annual Dacotah Gear allowance
Birthday day off
Additional perks and benefits
Travel Required
Yes. The percentage of time may vary weekly depending on the needs of markets.
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