What are the responsibilities and job description for the Member Services Representative position at DADDY DAYCARE?
Job Overview
We are seeking a dedicated and customer-focused Member Services Representative to join our team. In this role, you will be the first point of contact for our members, providing exceptional service and support. You will assist with inquiries, resolve issues, and foster strong relationships with our members to enhance their overall experience. Your ability to manage relationships effectively and provide knowledgeable assistance will be key to your success in this position.
Responsibilities
- Serve as the primary contact for members, addressing inquiries and providing information about services and products.
- Assist members with account management, including cash handling and loan origination processes.
- Conduct financial sales by promoting relevant services that meet member needs.
- Utilize customer relationship management tools to track interactions and ensure follow-up on member requests.
- Implement fraud prevention detection measures to safeguard member accounts.
- Maintain accurate records of member interactions and transactions, ensuring compliance with financial services regulations.
- Provide support in cash management activities, ensuring accuracy in all financial transactions.
- Collaborate with team members to enhance service delivery and improve member satisfaction.
Skills
- Strong relationship management skills to build rapport with members and understand their needs.
- Proficiency in 10 key typing for efficient data entry and record keeping.
- Experience in financial sales or financial services is preferred.
- Excellent customer service skills with a focus on resolving issues effectively.
- Knowledge of loan origination processes is a plus.
- Competence in cash handling procedures to ensure accurate transactions.
- Familiarity with customer relationship management systems for tracking member interactions.
- Awareness of fraud prevention detection techniques to protect member information.
Join our team as a Member Services Representative where your skills will make a difference in the lives of our members!
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 20 per week
Benefits:
- Childcare
- Employee discount
- Gym membership
- Opportunities for advancement
- Paid orientation
- Paid training
- Professional development assistance
- Referral program
Schedule:
- Evenings as needed
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $20