What are the responsibilities and job description for the Service Writer position at Dadsons Automotive & Collision?
Job Summary
We are seeking a motivated and detail-oriented Service Writer to join our team at a reputable automotive dealer or repair center. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless and positive experience. The Service Writer will be responsible for accurately documenting customer concerns, coordinating service appointments, and communicating effectively with both customers and technicians to facilitate efficient service delivery.
Duties
- Greet customers promptly and professionally, providing exceptional customer service throughout their visit.
- Document customer requests and concerns accurately in the service management system.
- Schedule service appointments and manage the workflow of the service department.
- Communicate with service technicians regarding customer needs and vehicle issues to ensure proper diagnostics and repairs.
- Prepare detailed service estimates and explain recommended services to customers clearly.
- Follow up with customers regarding their vehicle status and any additional services needed.
- Maintain organized records of all service transactions and customer interactions.
- Assist in managing inventory levels for parts and supplies related to automotive repair services.
Requirements
- Previous experience as a Service Writer or in a similar role within an automotive repair shop is preferred.
- Strong understanding of automotive repair processes, including diagnostics, tire service, auto body repair, and general maintenance.
- Excellent customer service skills with the ability to communicate effectively with diverse clientele.
- Familiarity with automotive sales practices is a plus.
- Ability to work collaboratively with service technicians and other team members in a fast-paced environment.
- Proficiency in using service management software and tools related to auto service management is desirable.
- A background in automotive diagnostics or repair is advantageous but not mandatory.
Join our team as a Service Writer where your expertise will contribute to delivering outstanding automotive services while enhancing customer satisfaction!
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Muncie, IN 47304 (Required)
Ability to Relocate:
- Muncie, IN 47304: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $65,000