Records and Registration Assistant - Alternative Programs Specialist

Daemen University is a dynamic, independent, liberal arts institution committed to excellence in student centered learning. The University places special emphasis on preparing students for excellence in professional life, civic engagement, and on instilling and understanding that learning is an exciting lifelong journey. Students are encouraged to be creative, innovative, ethically minded leaders for an ever-changing, diverse, and interconnected world.

The Mission of Daemen University is to prepare students for life and leadership in an increasingly diverse and complex world through the integration of education and professional preparation. Daemen University is going beyond instrumental needs to foster the development of individuals who are dedicated to the health and well-being of local and global communities.

Purpose of Role

The Records and Registration Assistant works within a team to carry out duties for the Registrar's Office. This includes creating and managing the student's academic record and assisting our campus community with processes that support registration, grading, transcription and graduation. They provide direct support services to students, the campus community, alumni, and the public.

The Records and Registration Assistant will assist and support process improvement, testing and documentation of in-house procedures, particularly in areas of direct support such as transcripts, grading, registration, enrollment verification and other related Registrar processes.

About This Opportunity

Joining our Registrar team, the Records and Registration Assistant will be responsible for the following:

• Assist and support process improvement, testing and documentation of in-house procedures, particularly in areas of direct support such as transcripts, grading, registration, and other related Registrar processes.
• Assist students and faculty with the Registration process in all phases including; schedule creation, advanced registration, drop/add, cancellations, petitions for enrollment and other registration needs for alternative programs.
• Support alternative programs with grade collection process, which includes managing incomplete grades, grade changes, grade verification, missing grades and other academic grading needs.
• Create, maintain and purge student academic files. This will require interaction with both a Student Information System as well as an E-filling system. This includes filing of appropriate documents and forms in files.
• National Student Clearing House liaison including enrollment, degree verification reporting as well as error resolution.
• Process and update information from Committees of Academic Standards for both Graduate and Undergraduate students; this includes Suspensions, Dismissals and changes in status.
• Process and assist with the intake of Admission files for new students.
• Process and assist inactivating students as well as leaves and withdrawal requests. Coordinate transcript request processing, tracking and other transcript support. Data entry transfer credits for prospective incoming and current students.
• Coordinate and support enrollment and degree verification processes. This includes loan verification or deferment needs.
• Processing of professional licensure applications/certifications for Daemen alumni.
• Perform grading support for students and faculty.
• Coordinate enrollment data processing such as our attendance procedure and follow up. This includes the use of a student system to missed class information.
• Processing of approved academic bankruptcies; authorized late withdrawals; posting of CLLE credit.
• Assist faculty with inquiries regarding their course enrollments, class rosters, grading packages, etc.
• Assist with processing of non-course degree requirement completion on student record.
• Assist with student Prolonged Absences requests. Process and coordinate student, faculty/instructor and/or other campus community forms.
• Assist with office communications to the campus community as needed.
• Support when needed, preparation and maintenance of the planned and current course files and academic schedule for each term.
• Support when needed individual room course assignments.
• Support when needed, receptionist duties in the Registrar and Registration offices. Additional specific duties/projects as assigned by the Registrar and the Associate
  
  

Terms Of Employment

Full time, thirty-five hours per week, twelve-month position, with a flexible work schedule for days and hours assigned on an ongoing basis. This may require some evening and weekend hours during busy times such as registration, open house, orientation, and graduation. Registrar

Minimum Qualifications

• Associates Degree in related field. 1-2 years of experience in higher education or experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
• Daemen University fosters learning environments that engage and empower our students to grow and develop. All Registrar office staff members must have the ability to excel in team and individual settings, multi task, problem solve, manage their time, and maintain positive relationships with student, staff, and faculty while thriving in a fast pace environment.
• Experience in a customer-related field with the demonstrated ability to react to customers quickly, accurately, and congenially.
• Experience or training that demonstrates strong organizational skills.
• Must possess strong computer skills, including the ability to operate a student information systems or similar types of Enterprise Resource Planning software (ERP), as well as other common office software such as Word and Excel.
• Attention to detail and the ability to follow through independently are essential. Effective critical thinking abilities are vital.
• Strong oral and written communication skills for concise, friendly, tactful and effective communication.
• Must abide by Family Educational Rights and Privacy Act (FERPA) regulations, able to exercise a high level of confidentiality in regard to student records.
  
  

Preferred Qualifications

• Knowledge, experience with student information systems (SIS). Ellucian Colleague preferred or others such as Ellucian Banner, Oracle/PeopleSoft
• Experience working in higher education, particularly with academic records.
• Knowledge or interest in process improvement. Experience in process improvement tools such as Six Sigma, DRIVE or similar software.
• Knowledge and experience in system functional testing and/or creating functional process documentation
  
  

Total Compensation

Daemen University offers a robust total compensation package that includes:

• Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions, or a copay plan.
• Dental insurance through the Guardian network.
• Vision insurance through the Guardian network, and an option between the VSP or Davis plans.
• An 8% employer contribution to the retirement savings account when employees contribute just 5%.
• Fully paid long term disability insurance, guaranteed-issue life insurance for new hires up to a volume of $150,000.
• Tuition waiver for full-time employees and their qualified dependents. Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions.
• Generous time off for administrative and staff employees.
  
  

Daemen University strongly encourages all campus community members to get vaccinated for COVID-19, including a booster vaccine.