Experienced Air Duct Cleaning and Aeroseal Technician

POSITION OVERVIEW

At Daffy Ducts, our Sales Technicians and Aeroseal Applicators are the jobsite leaders and perform all our services. As a Lead Sales Technician, you are responsible for customer service, job execution and quality, field sales, and the operation of your business unit (truck) which includes learning how to review and analyze your unit’s profit and loss statement. You will oversee ordering and managing your own supplies and the upkeep of your vehicle and equipment. You will be empowered to take ownership of your work and be expected to maximize productivity and profitability. As with all our team members, we expect you to have positive energy, work well with others, keep safety top of mind, and be committed to self-development as well as the development of coworkers and your team. You are crucial to our success because you are our in-person connection to our customers! The work you do directly impacts the vitality of our business; your work determines whether our customers decide to become repeat customers or go elsewhere. Internally, you play a key role in the development of our apprentices and assistants. You directly influence our future teams and how they will function. As a Lead Sales Technician, you can progress to SR Sales Technician, Field Training management positions, Field Manager positions or move laterally within the company. You are an ideal candidate for this role if have a strong commitment to customer satisfaction, take initiative, and have a “can-do” attitude. You will excel in this role if you are comfortable working with your hands as well as selling and servicing customers and have experience operating company equipment and vehicles. You will enjoy this position if you can work independently, are self-driven, reliable, and ready for a challenging role with less micromanagement and more autonomy and empowerment.

POSITION REQUIREMENTS

• Qualifications: High School Diploma/GED. Must possess and maintain a valid driver’s license with good driving history; a company vehicle may be provided but employees must possess and maintain reliable personal transportation. Must successfully pass background check and drug screening.
• Previous Experience: Six months work experience in a Duct Cleaning with negative air equipment and Aeroseal Application, HVAC, or a comparable role and one year of experience showing proven success in customer service. Technical field or sales experience considered a plus. Industry-related apprenticeships, internships, or other forms of work study may be used in lieu of traditional work experience. HVAC or Duct Cleaning licenses/certifications considered a plus.
• Expertise: General knowledge of HVAC systems, ductwork/duct cleaning, and sales. Working knowledge of computer and mobile technology.
• Intellectual Skills: Strong Commitment to Customer Satisfaction, Critical Thinking, Effective Listening, Time Management, Collaboration, Prioritization, Adaptability, Strong Communication skills, Problem Solving, etc. Budgeting a plus.
• Physical/Tactical Skills: Able to lift/move up to 50lbs and up to 100lbs with assistance and work in narrow spaces repeatedly throughout the workday. Able to use large pieces of equipment and hand tools daily, solid mechanical aptitude. Must access and work in crawlspaces, attics, and roofs daily.

POSITION RESPONSIBILITIES

• Drive your Company vehicle to and from your assigned location to all assigned jobsites in a safe manner following all driver safety training tips, tricks and protocols.
• Complete daily vehicle inspections following current standards of operating procedure.
• Maintain your Company vehicle in a clean and organized manner, taking care to secure all equipment and valuables at all times.
• Complete all regular and as necessary Company vehicle maintenance as needed following current standards of operating procedure.
• Keep an accurate account of all tools, equipment, and supplies.
• Place orders for tools, supplies, equipment and safety gear as needed following current standards of operating procedure.
• Act as the first point of contact for all customers for the entirety of the visit from initial dispatch contact to the final visit inspection following current standards of operating procedure.
• Perform all Home Health and Safety Reports as required following current standards of operating procedure.
• Communicate your findings during the Home Health and Safety Report Inspection to the customer and provide any estimates that are generated as a result of the inspection.
• Use the Home Health and Safety Report to effectively communicate to the customer their home’s needs.
• Present estimates to the customer so that they see the value in the service that we are offering but avoid any exaggeration of the condition of their home for the purpose of making a sale.
• Act with integrity and class throughout your interaction with our customers.
• Develop jobsite procedures for your team and communicate those procedures to your assistant.
• Perform assigned services following current service standards and techniques.
• Act with care while performing services in customer’s homes and buildings. Maintain clean and neat work areas and avoid actions that could cause harm or damage to their property.
• Keep customer satisfaction top of mind in all we do.
• Communicate with your assistant in a kind, respectful manner in order to foster a sense of comradery and open communication standards.
• Continue to develop your team through additional trainings and team development.
• Align work behavior with company mission and values.
• Maintain a professional, well-groomed appearance and positive demeanor.
• Complete any mandatory training or development required for your role.
• Follow all company policies and procedures.
• Respond to difficult or challenging customer or teammate interactions in a professional, calm, and mature fashion; making sure to advise management if ever you feel uncomfortable or unsafe.
• Develop self, coworkers, and team.
• Meet goals and fulfill duties as assigned.

WORKING CONDITIONS

• Environment: Indoor & outdoor environment.
• Exposures: Dirt, dust, loud noise, varying weather conditions (dry/wet, cold/hot, etc.) daily.
• Physicality: Walk, stand, sit, stoop, squat, climb, reach, grasp, push, pull, and bend for long periods of time daily.
• Schedule Demands: Must be able to work flexible hours as needed to support the business. Occasional overtime.

The duties and responsibilities described here should not be viewed as a comprehensive list. Additional tasks may be assigned to employees and the scope of the job may change as necessitated by business demands. This document does not serve as any form of contract between the employee and Daffy Ducts LLC but rather a guideline for standard practices and expectations.

Job Type: Full-time

Pay: Up to $2,000.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Fuel card
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Compensation Package:

• Commission pay
• Performance bonus
• Tips

Schedule:

• Day shift
• Overtime

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have experience with the Aeroseal application process?
• How many years of Aeroseal Experience?

Experience:

• Air Duct Cleaning: 1 year (Required)

Work Location: On the road

Salary : $2,000