What are the responsibilities and job description for the Benefits Coordinator-leave of absence position at Dagen?
Contract role for 6 months and working hybrid. Monday and Friday work from home. Tues/Wed/Thurs in the office.
Workday experience is ideal!
As a supporting member of our centralized Employee Service Center, the Benefits Administrator – Time Away Programs will provide support to our HR Business Partners and Coordinators and the Occupational Health team by tracking leave paperwork submitted in the Absence software program. This position is responsible for administering various types of leaves, such as FMLA, ADA, sick leave, short term disability, state sponsored leave programs, long term disability, coordination with workers compensation and other leave programs, as well as providing support to employees and managers throughout the leave process. This position uses the company selected absence software (AbsenceTracker) to manage leave requests. Adhere to leave workflow management strategies to coordinate both disability and leave requests while meeting timeliness requirements. The Operations Administrator will maintain accurate records, coordinate with all HR functions, and contribute to a positive employee experience.
Responsibilities:
- Support Team Management/Supervisor with daily service issues/functions and frequent ad hoc requests, escalating issues as needed.
- Identify, plan, and develop methods and procedures to obtain greater efficiency and effectiveness of time away programs using data extracted from leave administration system (AbsenceTracker) and HR time away system (Workday).
- Monitor vendors to ensure superior service to employees.
- Contributes to team effort by accomplishing related results, as needed.
- Completes daily leave processing and reviews data between systems.
- Partners with Time Tracking and Payroll to identify issues and review time away payroll injuries.
- Timely responds to and review leave requests submitted through AbsenceTracker by employees, HR, and Occupational Health. If sufficient information was not submitted, the Operation Administrator will follow up with the submitter to gather the required information
- Maintain comprehensive and confidential leave records for all employees.
- Prepare and distribute leave-related documentation, including letters, forms, and notices
- Generate reports on time off requests upon request from HR and other Leadership
- Serve as a point of contact for employees and HR seeking information on leave and time off policies and procedures.
- Produces and distributes claim packets for the Long-term Disability application process to both employees and HR
- Responsible for responding to the Leave Administration email mailbox in a timely manner.
- Pro-actively communicates issues within Best Practice guidelines and company policies to Manager
- Partner with HR regarding company policies as they relate to the case management timelines
- Provide guidance to employees on leave entitlements and usage
- Accurately and thoroughly document case file actions and conversations in Workday Case Management system
- Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPPA rules and regulations
- Support Operations team in other Time Away benefit related initiatives
Education, Qualifications and Experience:
- Degree in HR-related field preferred
- 2 years of experience in HR or leave administration
- Knowledge of federal, state, and local leave laws, including FMLA and ADA.
- Strong attention to detail and excellent organizational skills.
- Proficiency in HRIS (Work Day) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive employee information with discretion.
- Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment.
- Exceptional time management skills and the ability to meet deadlines.
