What are the responsibilities and job description for the Administrative Customer Service Specialist position at Dahl Consulting?
Do you have a positive attitude and sincere willingness to constantly learn and grow? Dahl Consulting is currently partnering with a leading company in the health insurance industry. We work one-on-one with great candidates to help connect them with employment opportunities. This company is hiring an Administrative Customer Service Specialist for a permanent role! Interested? Get more details below :
Worksite Location : St. Louis Park, MN
Compensation : $23.00-$27.00 per hour
What you will do as an Administrative Customer Service Specialist :
Answering inbound and making outbound telephone calls servicing Senior clients
Conversations with Clients and Customers; providing information about company services
Scheduling appointments and gathering client information with accuracy and efficiency
Contacts clients to obtain missing information or data
Supporting Sales Team, setting appointments, confirmations and follow-up calls
Client base is 65 so experience with dealing with Senior Aged Clients is a plus
Working on various computer systems including Microsoft products and Salesforce
Data entry of client information into company database with accuracy and efficiency
Able to follow directions and work independently but also able to work as a team to accomplish company goals
Provide support to existing office administrative staff during completion of application and filing process which may include sorting, copying, scanning, faxing, filing, and mailing
What you will bring to the role as the Administrative Customer Service Specialist :
3 years of office support, administrative assistant and customer service experience
Background at local or national insurance companies dealing with Medicare or health insurance products desired but not required
High Proficiency with MS Office - including Word, Excel and Outlook and others
Experience with Salesforce platform
Willingness to learn Medicare and Health Insurance policies and principles
Ability to pass Annual Medicare AHIP Training and certification
Keep a pulse on the job market with advanced job matching technology.
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