What are the responsibilities and job description for the Associate Operations Coordinator- 2nd Shift position at Dahl Consulting?
Do you value a diverse and inclusive work environment? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the Logistics or Supply Chain industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an Associate Operations Coordinator for a contract-to-hire position! Interested? Get more details below.
Worksite Location : Eden Prairie, MN | Hybrid
Compensation : $19.50 per hour
What you’ll do as an Associate Operations Coordinator :
Execute one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs)
Provide shipment information, create orders, activate shipments, build loads, assign loads, schedule appointments, track and trace shipments, enter events, and invoice
Monitor task boards and assigned email accounts to respond to customer and carrier requests
Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
Follow through on customer or carrier requests to ensure satisfaction
Validate and ensure the accuracy of load data in systems according to CHR and customer standards
What you need to become an Associate Operations Coordinator :
High school diploma or GED
Previous customer service experience
Ability to work evenings and / or weekends (select roles only)
Basic proficiency in Microsoft Office Suite programs
Previous customer service experience in a call center or similar environment
Demonstrated communication, prioritization, and time management skills
Prior work experience that required attention to detail and accuracy
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