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Director of IT Service and Product Management

Dahl Consulting
Saint Paul, MN Full Time
POSTED ON 3/7/2025
AVAILABLE BEFORE 6/7/2025

Job Description

Job Description

Director of IT Service and Product Management

  • Worksite Location :  St. Paul MN
  • Compensation :  $120,000-$155,000 annually
  • Contract-To-Hire

What you will do as the Director of IT Service and Product Management :

  • Oversee the delivery of IT services to ensure high levels of performance, availability, and customer satisfaction
  • Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service delivery
  • Manage relationships with key external vendors and service providers
  • Lead the lifecycle, performance, adoption and management of IT products including workplace hardware and software, core applications, SharePoint, onboarding, and email and communication tools, etc.
  • Collaborate with cross-functional teams to define product vision, strategy, and roadmap
  • Ensure products meet user needs and business objectives through continuous improvement and innovation
  • Utilize organizational change management best practices to drive technology adoption and optimization of digital workplace tools and technologies
  • Foster a culture of digital collaboration, mentoring, and productivity across the organization
  • Partner with the VP of IT, human resources, facilities, and other IT and business leaders to set the strategic direction of the digital workplace and digital employee experience (DEX) improvements
  • What you will bring to the Director of IT Service and Product Management role :

  • Associates or Bachelor’s degree in information technology, Computer Science, or a related field
  • 10 years of progressive responsibility in IT service delivery, product management, or digital workplace roles
  • Strong leadership, team and project management skills
  • Excellent communication and interpersonal skills
  • Ability to think strategically and drive innovation
  • Experience with ITIL or other service management frameworks
  • Knowledge of agile methodologies and product management tools
  • As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

    Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary : https : / / www.dahlconsulting.com / benefits -w2fta / .

    Company Description

    Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

    Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

    Company Description

    Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years. Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

    Salary : $120,000 - $155,000

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