What are the responsibilities and job description for the Member Services Coordinator position at Dahl Consulting?
Seeking a new opportunity? Don’t miss this role! Dahl Consulting is currently partnering with a leading real estate company. We work one-on-one with great candidates to help connect them with employment opportunities. We are hiring a Member Services Coordinator for a permanent role. Interested? Get more details below!
Worksite Location : Minneapolis, MN
Pay : $45,000 / annually
What you’ll do as a Member Services Coordinator :
Support members, visitors and guests by providing professional, accurate and timely response to inquiries via phone, in-person, and email
Resolve issues that arise using documentation and departmental resources
De-escalate situations involving dissatisfied members offering patient assistance and support
Utilize technology to address member needs
Collaborate with other staff and key stakeholders to support continuous improvement in customer service
Responsible for special projects or areas of focus as needed by the department
Engage in the organization’s mission and values
Collaborate with MAR staff by valuing people, teamwork, relationships, and wellbeing
What you need to become a Member Services Coordinator :
2 years of administrative, customer service, or call center work experience
Excellent phone skills and ability to listen empathically and problem solve
Excellent written and verbal communication skills
Ability to analyze and solve problems in a fast-paced environment
Strong customer centric orientation
Proficient in Microsoft Office products (Excel, Word and Outlook)
Prior experience with, or willingness to learn, phone software and CRM tools
Ability to take a solution-based approach to overcoming challenges and remains resilient
Ability to meet challenging situations and unsatisfied customers with calm and patience
Keep a pulse on the job market with advanced job matching technology.
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