What are the responsibilities and job description for the Quick Lane Service Advisor position at DAHL?
At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making!
Join us in this fast-paced, high energy position as a Quick Lane Service Advisor! If you have experience in providing excellent customer service, this career opportunity is for you! You will greet service guests as they enter the department, and communicate with them through their vehicle maintenance and repair process. You will be well rewarded for your customer service and sales! Pay range for this position is between $40,000-$55,000.
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that guests receive prompt, courteous, and effective service.
- Take ownership of the guest experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the guest.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the guest does not get mishandled.
- Work with skilled technicians and then provide responses and answers to technical questions about vehicle problems, warranties, services, and repairs for the customer.
- Maintain Customer Happiness scores at or above company standards.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401k with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $40,000 - $55,000
