What are the responsibilities and job description for the ILUS - Systems Engineer I - Operations Support position at Daifuku North America?
About Us
Daifuku is the nation’s leading independent, U.S.‐based provider of intelligent material handling systems. With hundreds of engineers in‐house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading‐edge conveyor and sortation systems, voice and light‐directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.
If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.
Position Summary
The System Operations team provides our clients with IT and first-level troubleshooting expertise for project Go-Live, ramp up, and stabilization. It consists of well-rounded employees who can accurately assess and facilitate solutions for onsite issues
Responsibilities
Daifuku is the nation’s leading independent, U.S.‐based provider of intelligent material handling systems. With hundreds of engineers in‐house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading‐edge conveyor and sortation systems, voice and light‐directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.
If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.
Position Summary
The System Operations team provides our clients with IT and first-level troubleshooting expertise for project Go-Live, ramp up, and stabilization. It consists of well-rounded employees who can accurately assess and facilitate solutions for onsite issues
Responsibilities
- Troubleshoots first level issues onsite and facilitates solutions for second and third level issues.
- Finds applicable data, through SQL queries/software applications/server logs, to solve and/or support solutions/customer issues.
- Collaborate with customers to enable the successful operation of our automated solutions in their facilities
- Assists in writing site-specific documentation, such as failover processes, startup scripts, or change request ideas.
- Support the System Validation Team, Software Implementation, and the System Integration Team during commissioning and UAT whenever the opportunity arises.
- Other duties as assigned
- Some travel may be required (up to 10%)
- Write, read, edit database queries and tabulate large sets of data
- Find trends or variances in tabulated data to troubleshoot issues
- Ability to troubleshoot computer issues via RDP session, understanding VM architecture
- Ability to understand warehouse operational processes and overall material flow
- Customer service mindset allowing communicate with internal & external customers & vendors at their sites and online
- Reasoning, analytical and critical-thinking problem-solving skills
- Self-motivated, proactive mindset to solve problems and issues before they occur
- Knowledge of MS Office suite and Windows operating systems
- Team-oriented & collaborative
- Strong verbal and written communication skills
- Knowledge of WMS/WCS systems preferred
- Exposure to automation technology including conveyors, sorters, shuttles, or robotics is a plus
- Knowledge of computer components is a plus
- High school graduate with 3 years’ experience working in IT related field
- Understanding and/or experience with SQL, DB structuring
- Networking tools and SSH client experience is a plus
- Associate degree or equivalent experience in Computer Science/Engineering or Information Systems, Operations Management, Industrial Engineering, Logistics & Supply Chain, Data & Analytics, or similar degree preferred
