IT Business Process Analyst

Overview

Daifuku North America, a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing, and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

The company is currently seeking a IT Business Process Analyst.

We are seeking a versatile and detail-oriented Business Process Analyst (or Enterprise Business Analyst) to support IT and business-driven projects. This role requires an individual who can gather business requirements, analyze processes, assist with testing, and provide project coordination support. While this role does not serve as the primary project manager, it requires someone who can work closely with the IT Project Manager to ensure project success.

Responsibilities

The ideal candidate will apply their expertise in business analysis, process improvement, and quality assurance to help optimize business workflows and ensure solutions align with business needs.

Major Areas of Responsibility

Business Analysis:

• Gather, analyze, and document business requirements through stakeholder interviews, process mapping, and workflow analysis.
• Act as a liaison between business stakeholders, IT teams, and vendors to translate business needs into technical solutions.
• Develop process documentation, user stories, functional specifications, and workflow diagrams to define project scope.
• Facilitate workshops and meetings to identify pain points, process inefficiencies, and areas for automation or optimization.
• Conduct cost-benefit analyses for proposed system changes and recommend solutions that optimize efficiency.
• Assist in developing business cases to support new initiatives and technological investments.
• Ensure proper traceability of business requirements through development, testing, and implementation phases.

Quality Assurance (QA):

• Define and document test cases, use cases, and acceptance criteria based on business requirements.
• Develop and execute User Acceptance Testing (UAT) plans to ensure system functionality meets stakeholder expectations.
• Track, document, and manage defects, collaborate with developers and stakeholders to resolve issues before deployment.
• Work with IT teams to ensure that business processes and systems changes are thoroughly tested and validated before implementation.
• Assist in defining QA processes and best practices for testing business processes and system changes.

Project Coordination & Support:

• Provide project management support during key project phases by assisting with requirement documentation, stakeholder coordination, and action tracking.
• Collaborate with the IT Project Manager to ensure business needs are clearly defined and addressed.
• Track deliverables, dependencies, and action items during key project phases.
• Assist in facilitating team meetings, preparing project documentation, and following up on action items.
• Support process improvements in project execution by documenting lessons learned and best practices.

Knowledge

• Strong understanding of business process analysis, optimization, and workflow documentation.
• Experience working with IT systems, enterprise applications, and process automation tools.
• Familiarity with software development lifecycles (SDLC) and Agile methodologies.
• Knowledge of testing processes, UAT, and QA best practices.
• Understanding of project coordination and stakeholder engagement in IT and business environments.
• Ability to conduct cost-benefit and impact analysis for process improvements.

Qualifications

Skills & Abilities

• Analytical Thinking – Ability to break down complex problems, identify trends, and develop solutions.
• Communication & Facilitation – Strong ability to interact with stakeholders, gather requirements, and conduct workshops.
• Process Documentation – Proficiency in writing user stories, process flows, swimlane diagrams, and business cases.
• Time Management – Ability to handle multiple priorities and work within deadlines in a fast-paced environment.
• Problem Solving – Strong ability to troubleshoot issues, propose alternatives, and drive decision-making.
• Collaboration – Skilled in working across teams, bridging business and IT perspectives.
• Attention to Detail – Ensures accuracy in requirements gathering, documentation, and test case creation. 

Education & Experience

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience).
• 3 years of experience in business analysis, quality assurance, or project coordination in IT or business transformation projects.
• Experience with business process modeling tools, workflow documentation, and test case development.
• Familiarity with UAT testing, Agile methodologies, and project coordination best practices.
• Experience working with IT teams, enterprise applications, or process automation tools is a plus.

Demonstrated Physical Abilities

Remain stationery for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.

Daifuku North America is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please call 248-553-1000.

Daifuku North America offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1000 and leave a message and your call will be returned.

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