SAP EWM Support Specialist

Overview

Daifuku North America, a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing, and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

The company is currently seeking a SAP EWM Support Specialst.

Position Summary/ Primary Purpose

The SAP EWM Application Support Specialist will be responsible for implementing, configuring, and maintaining the SAP EWM module to manage complex warehouse processes efficiently. This role requires in-depth knowledge of warehouse logistics, SAP EWM functionalities, and integration with other SAP modules. Business skills and excellent people skills are necessary. This individual reports to the IT Manager, and will apply proven communication, analytical, and critical thinking skills to help maximize the benefit of IT system investments.

Ideal Candidate:

• Will be able to commute daily to Hobart, Indiana
• Authorized to work in the U.S. without Sponsorship

Responsibilities

Major Areas of Responsibility

• Design and implement SAP EWM solutions to optimize warehouse operations.
• Configure SAP EWM settings to meet the specific needs of the warehouse.
• Provide support and troubleshooting for SAP EWM-related issues.
• Operational and organizational knowledge of logistics Processes.
• Good understanding of SAP business processes (Inbound, Outbound, Internal Warehousing Processes, Physical inventory, RF Transactions, HU Management) and SAP functionalities (architecture).
• Experience in delivery training sessions, preparing and conduction UAT (User acceptance testing).
• Acquire a good understanding of business processes and be able to offer the best technical solution to meet the business needs.
• Analyze business requirements and translate them into SAP EWM configurations.
• Understand and be able to independently customize SAP EWM specific processes and know the integration points with other SAP modules (MM, SD, FI, CO, PP…).
• Write Functional Specification/Configuration documents.
• Have the willingness to develop new professional skills.
• Monitor system performance and proactively address any potential issues.
• Initiate and coordinate weekly meetings with users on open incidents and critical issues.
• Help with repository creation of KB documents.
• Monitor system performance and proactively address any potential issues.
• Other duties as assigned.
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Knowledge

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Extensive experience in SAP EWM implementation and configuration.
• Minimal technical expertise in the related modules and experience with configuration, master data and testing.
• Extensive experience in SAP EWM implementation and configuration.
• Experience communicating technical and business issues/solutions to individuals at all levels, including process owners and stakeholders.
• Experience in writing functional requirements and associated test cases as well as excellent documentation skills.

Qualifications

Skills & Abilities

• Time Management — Managing one's own time and the time of others.
• Service Orientation — Actively looking for ways to help people.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Verbal and Written Expression and Recognition — The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Education & Experience

• Bachelor’s degree in Logistics, IT, or related discipline or equivalent experience
• Minimum of 3 years of functional experience configuring and/or using SAP as Super/Key user.
• Experience in the Manufacturing Industry is preferred.

Demonstrated Physical Abilities

Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.

Daifuku North America is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please call 248-553-1000.

Daifuku North America offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1000 and leave a message and your call will be returned.

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