Operations Manager

JOB PURPOSE: The basic function of the Evening Manager is to supervise janitorial operations in all accounts and coordinate cleaning staff. Responsible for checking if facilities are cleaned correctly, assigning tasks, investigating client complaints, ordering supplies, creating schedules, and training employees.

DUTIES & RESPONSIBILITIES:

• Uphold company culture at all times
• Serves as the liaison between the supervisors and DOO
• Follow and implement directives given by Director of Operations
• Enforce processes in the field
• Manage disciplinary actions with supervisors and cleaning techs
• Schedule commercial and post construction personnel accordingly for daily work
• Address, handle and take corrective action with staff to remedy complaints brought up by sales manager
• Responsible for job completion to contract specifications
• Train day staff and supers on upsells, work authorization forms and implement when opportunities arise
• Train day staff and supers on proper cleaning techniques` and procedures
• oversee Chronotek and reports
• Responsible for classroom and OTJ training of new supervisors to include driving operations.
• Responsible for setting measurements, expectations and consequences with supervisors
• Annual Performance reviews of supervisors in conjunction with Human Resources HR
• Refining the daily schedule as issues arise
• Problem Solving- Find solutions to problems as they occur in daily operations
• Warehouse Management including organization, cleanliness and inventory control
• Vehicle Management including scheduled maintenance, logs, inspections, cleanliness
• Actively promote Health and Safety, and report any breach directly to the DOO
• Ensure that all staff wear all appropriate PPE
• complete all necessary paperwork
• Look for upsell opportunities

QUALIFICATIONS

Education:

• Required: High School graduate or G.E.D.
• Preferred: College Degree BA or BS

Experience:

• 5 years’ demonstrated experience managing cleaning technicians

Expectations:

• Provide Superior customer service
• Exhibit entrepreneurial mindset that’s hard-wired toward learning, change and self-awareness.
• Create a positive work environment and develop positive work relationships with others to include staff, clients, and vendors.
• Ability to be resilient, flexible and responsive to the changing needs of the business, the industry and clients.
• Ability to collaborate with the leadership team, management team and staff to ensure ongoing improvement and profitability of the company.
• Take initiative in troubleshooting and problem solving with a solutions-based focus.
• Ability to work independently and within a team.
• Ability to prioritize and reprioritize as needed to achieve expected results — for self and others.
• Analytical and observational skills that demonstrate an ability to work unsupervised, supervise others, follow company policy, and interact effectively with employees and clients.
• Detail oriented with strong organizational skills.
• Model accountability, measure progress and hold self and others accountable for desired results.
• Maintain a high level of confidentiality.

Knowledge & Skills:

• Excellent written and oral communications skills, including:
• Working knowledge of Spanish is desirable, but not required.
• The use of analytical and observational skills which demonstrate an ability to work unsupervised, supervise others, follow company policy, interact with employees and clients, and schedule work in stressful situations.

Working conditions:

• Fast-paced environment requiring flexibility, adaptability and resilience in a wide variety of work situations.
• Customer service may include interacting with challenging clients and tight deadlines.
• General office environment, with low to medium noise, low to medium heat and cold, and low to medium dust levels.
• May be exposed to high dust, heat and noise levels when visiting field job sites and/or client locations.
• Occasional emergency calls after hours, holidays and on weekends.

Physical requirements:

• Body Positions: Standing, sitting
• Body Movements: Walking, stooping, bending
• Sensory Abilities: Sighted, voiced, and hearing. Close, color, and peripheral vision with ability to adjust eye focus.
• Lifting: Low – up to 40 lbs.

Reasonable accommodations will be made for individuals with disabilities to fulfill the essential tasks of this position.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Operations management: 2 years (Preferred)

Ability to Commute:

• Albany, NY 12204 (Required)

Work Location: In person

Salary : $25 - $30