What are the responsibilities and job description for the Warranty Service Analyst I position at Daikin Applied?
Make your mark at the world's largest HVAC company
Daikin Applied is seeking a talented and eager Warranty Service Analyst II who will provide prompt, accurate technical support to sales representatives, customers, and service groups regarding warranty service support. Works with Tech Support, Application Engineers, Engineering and Factory to resolve claims to the mutual satisfaction of the customer and company. Encourages exceptional product quality in design, manufacturing, application, and service. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Hybrid. Plymouth, MN
What you will do:
- Provides technical support and consultation to sales representatives, customers, and services groups regarding warranty issues
- Serves as a Daikin representative to facilitate and resolve warranty claims by negotiating agreements between Company and Customers
- Investigates customer warranty data to identify areas of improvement
- Establish and lead reviews with cross-functional team members to address findings from claim data analysis
- Works with TRC and Quality to incorporate improvement initiatives
- Responds to customer's inquiries regarding warranty coverage, terms, claims processes
- Challenge warranty denials on a technical or contractual basis; interpret and administer contract warranty terms
- Tracks and follow-up on disputed warranty requests
- Work closely with client areas to resolve warranty issues promptly and expeditiously
- Report on top warranty labor and material claims
- Use various computer programs to process and track warranty and back-charge claims
- Provide and assist in general warranty policies
What's in it for you:
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications:
- Bachelors Degree or equivalent HVAC experience
- 4 years of experience
- Work visa sponsorship is not available for this position
Preferred Qualifications:
- 2-4 years of HVAC products including compressors, VFD's blowers, heating equipment, system controls
- Experience with Salesforce
- Experience with Microsoft Office
Benefits:
- Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
- Multiple medical insurance plan options dental and vision insurance
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
- Company provided life insurance optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- Short term and long-term disability
- 3 weeks of paid time off for new employees 11 company paid holidays
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
- Paid sick time in accordance of the federal, state and local law
- Paid parental leave and tuition reimbursement after 6 months of continuous service
The typical annual base salary for this position ranges from $66,000- $100,600 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
#LI-AW1 #LI-hybrid
Salary : $66,000 - $100,600
