What are the responsibilities and job description for the Counter Sales Associate position at Daikin Comfort North America?
Functional Responsibilities:
- Conversant in all of the key product lines
- Stay current on eclipse, know how to enter orders, search for orders and product and order special order equipment as needed.
- Ability to upsell and accessorize customer’s order.
- Effective and courteous follow up and problem resolution for customers.
- Ability to properly process Warranty claims and returns properly.
Critical Duties and Responsibilities:
- Sell and Service the customer so they want to return, be available, Listen and help them make their business better.
- Attends product and technical training.
- Reviews Calling Ques to follow up on customer orders.
- Assist Branch Manager in solving customer problems.
- Performs cycle counts in responsible manner once a month.
- Enforces company procedures and policies for returns, damages, shortages, and backorders.
- Contact customers to increase sales during slow periods, to increase existing orders, notify truck is in area or any other customer service initiative.
- Sweeps, cleans, and neatens as necessary.
- Annual physical inventory
Performance Guidelines:
- Customers satisfied.
- Orders placed in a timely manner.
- Branch evaluations are 75% or higher.
- Calling Ques within 30 days
- A minimum of 3 classes on product or technical instruction
Requirements and Qualifications:
- Excellent communication skills
- Positive, Can-Do attitude.
- Valid Driver’s License
- Computer literacy preferred.
Organizational Relationship:
- This position reports directly to the Branch manager.
- No personnel report to this position
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
