DIRECTOR DIVISION OPERATIONS

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Director, Division Operations position for the Southern Division. The DOD directs the Regional Operations Manager's (ROM's) and Branch Managers (BM's) by providing a high level of leadership, goal setting, coaching, training and direction.  Responsibilities include overseeing, and where required, assisting in the hiring, training, performance management including annual performance and midyear evaluations and corrective actions of all staff within division.  Ensures all company policies, safety standards, and procedures related to employees and operations are being followed at all times.

Why work with us?  

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities  - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position responsibilities may include: 

• Provide leadership to the Operations Team of the Division to deliver high-level customer service, employee development, growth goals and excellence in branch operations. 
• Ensure all branches and employees are following all procedures, safety standards and work instructions. 
• Maintain a balance between making sure present and future work instructions remain relevant to the business  
• Resolve customer issues and complaints when necessary. 
• Manage, supervise and conduct monthly site visits and assist in and follow up on any outstanding issues/deliverables. 
• Assist in the planning and forecasting of inventory needs, ensuring adequate product inventory is available. 
• Resolve operations issues or concerns by communicating and coordinating with BM’s, ROMs’, RM’s and DVP and/or corporate staff where appropriate 
• Suggest and implement policies, goals, objectives and procedures conferring with other effected departments 
• Determine operational staffing requirements and coordinate the hiring and training processes with Human Resources 
• Provide relevant and timely analysis of budgets, financial trends, financial KPIs and other relevant reports 
• Develop financial budgets for yearly sales and operational expenses 
• Provide recommendations to strategically enhance business performance through benchmarking KPIs 
• Perform additional projects/duties to support ongoing business needs. 

Nature & Scope: 

• Develops and implements strategic plans and objectives for the department/sub-function in an effective and innovative fashion 
• Understands the business and can put together comprehensive department solutions  
• Works with other leaders to establish strategic plans and works towards achieving them 
• Provides leadership and direction to managers in their respective division/department 
• Sees to department staffing needs (e.g. interviewing, hiring, new hire and ongoing training, annual evaluations, etc.) 
• Participates in budget development and monitoring of expenses 
• Level of signing authority established by company policy/guidelines 

Knowledge & Skills: 

• Excellent written and verbal communication skills,  
• Product knowledge and HVAC industry knowledge a strong asset.  
• Proficiency and previous responsibility managing multiple locations, understanding of lease agreement contracts 
• Ability to manage a multi-level sales and support team members 
• Strong strategic planning, vision, organization and leadership skills 
• Effective customer service and relationship management skills 
• Detailed knowledge of quality assurance and internal control processes 
• Excellent analytical and problem solving skills 
• Ability to influence and provide sound judgment, coaching and develop the team to achieve the desired results 
• Proficiency in MS Office – Outlook, Word, Excel and PowerPoint and CRM applications 
• Excellent verbal and written communication with strong business acumen 
• Ability to work effectively with peers, subordinate and superiors across complex organizations 
• Ability to comply with all Company policies and work procedures including safety protocols 
• Ability to apply strong work ethics, integrity and a dedication to excellence on the job 

Experience: 

• 5 years of strong P&L experience 
• 10 years of branch management or sales leadership experience 
• 10 years of industry experience –HVAC wholesale 

Education/Certification: 

• Bachelor’s degree required, preferably masters level, in both technical and business disciplines 

People Management: Yes

Physical Requirements / Work Environment: 

• Must be able to perform essential responsibilities with or without reasonable accommodations. Frequent travel required – up to 40% 

Reports To: 

• Vice President, Division 

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.