Manhattan WM Active Techno-Functional Lead

Manhattan Active WMS (MAWM) IT Analyst/Engineer with 3-5 years of techno-functional experience to support, configure, and enhance Manhattan Active Warehouse Management System (MAWM) in an enterprise IT environment. This role requires expertise in MAWM technical configurations, Create and manage extensions, design-develop-execute system integrations, providing post-implementation support, troubleshooting, and automation to optimize warehouse operations and performance tuning. An ideal candidate will have technical expertise in MAWM, API integrations, MAWM's integration framework, RESTful APIs, and JSON/XML payload formats, Postman scripting, using ProActive and data analytics. Experience with SCI, Jasper report and JMagic label design is a plus.

Position Responsibilities may include;  

• As a techno-functional expert, provide L2/L3 support on Manhattan Active Warehouse Management (MAWM), leveraging knowledge of the MAWM platform to translate Daikin’s business and operational requirements into effective system solutions.
• Configure and maintain Manhattan Active WM (MAWM) settings, workflows, and business rules.
• Analyze existing systems and processes to identify areas for improvement and optimization.
• Conduct technical troubleshooting, root-cause analysis, and resolution for issues identified throughout the implementation lifecycle.
• Collaborate closely with Daikin's operational and technical teams to document comprehensive requirements, functional designs, and technical solutions.
• Lead or participate in technical configuration and system setups within MAWM, using the Manhattan Configuration Tools and APIs
• Create and manage extensions and extension packs using ProActive
• Design, develop, and execute integrations using MAWM's integration framework, RESTful APIs, and JSON/XML formats and using Postman scripting and associated tools with external ERP
• Facilitate system testing processes—develop test plans, scripts, cases, and coordinate user acceptance testing (UAT), ensuring solutions meet defined business requirements.
• Provide post-implementation support, assist Daikin’s IT and operational teams during initial production roll-out, stabilization phases, and continuous improvement efforts.
• Develop functional and technical documentation, including detailed specifications, system architecture diagrams, and integration mappings.
• Actively contribute to knowledge sharing and mentoring, developing Daikin’s internal capability on MAWM through documentation, training sessions, and workshops.
• Participate in additional projects/activities as needed. 
• Develop SCI report, Jasper report and develop shipping label using JMagic is a plus

Nature and Scope:

• Applies practical knowledge of job area typically obtained through advanced education and work experience
• Encouraged to seek continuous improvements
• Performs a range of mainly straightforward assignments
• Works independently with general supervision
• Problems faced are difficult but not typically complex

Knowledge & Skills: 

• Exposure to ProActive and extension creation/management
• Warehouse operations expertise, including hands-on understanding of key warehouse processes such as receiving, put-away, picking, packing, shipping, inventory management, and labor optimization.
• Technical proficiency with MAWM integration points, JSON/XML payload structures, API-based development, Postman scripting, and associated tools.
• Excellent problem-solving skills with the capability to analyze complex issues, propose innovative solutions, and implement practical resolutions independently.
• Strong interpersonal skills with the ability to facilitate meetings, effectively communicate technical concepts clearly, and build productive, collaborative relationships at all organizational levels.
• Willingness and ability to travel as required to Daikin project sites and distribution facilities.
• Experience with SCI tool, Jasper report development, and Label design using JMagic is a plus
• Bilingual in English/Spanish is a plus.
• Manhattan Associates MA Active certification (preferred)

Experience:

• 3-5 years hands on experience in Manhattan Active WMS (MAWM) configuring, customizing, maintenance, integrating and IT support

Education/Certification:

• Bachelor's degree in Computer Science, Information Technology, Supply Chain, or related field.
• Manhattan Associates MA Active certification (preferred)

People Management: No 

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations
• Occasional travel may be required for meetings, trainings, or conferences. 
• Potential for remote work

Reports To: 

• Manager (WMS), Daikin IT

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.