Senior Manager Quality

The Senior Quality Manager oversees the design, development, and implementation of quality assurance and quality control initiatives while ensuring compliance with the ISO 9001 standards. Manages Quality Engineers, Quality Supervisors, and Quality Auditors. Ensures work aligns with overall Company strategies and objectives and complies with internal and external policies, processes, and regulations.

Position Responsibilities includes (not limited to the list below):

• Oversee and manage the Corrective and Preventive Action (CAN) system for his/her respective factory.  This applies to corrections to product designs, supplier issues and manufacturing processes, corrections to the Quality Management System, and corrections relating to the elimination of waste streams at his/her site
• Be the chief advocate for the Customer, ensuring that we have a sense of urgency and are focused on customer satisfaction in all areas 
• Track and communicate the current state of the operations and manages the site’s achievement of stated quality goals 
• Drive a culture of continuous improvement and assuring quality by virtue of system adherence in our internal operations and suppliers if applicable 
• Communicate internally regarding current quality problems such as: problem description, status, root cause analysis, and resolution timetable 
• Take an active and visible leadership role in the development and launch of any and all new products introduced  
• Manage and report on the speedy resolution of any and all current quality issues 
• Ensure that product design changes have been fully verified and validated prior to their implementation 
• Work with Supplier Quality and Reliability, ensures that supplier changes are fully qualified before implementation 
• Work with Manufacturing Engineering, ensures that all manufacturing process changes are qualified prior to implementation 
• Ensure that the Quality Policy is understood at all levels at the site and used to guide decision making at that site 
• Use extensive knowledge and experience to advise, council and train site personnel (formally and informally) on the application of basic and advanced quality tools 
• Manage all aspects to ensure smooth operation of the Quality Department: work assignments, scheduling, hiring, discipline, performance management, budgets, etc.
• Perform additional projects/duties to support ongoing business needs.
• Full collaboration with other functions to generate effective and efficient solutions and improvements toward the company objectives.

Nature & Scope:

• Ensures work is aligned with the Director’s expectations, goals, and vision. 
• Develops and drives processes for implementing and design strategic plans.
• Develops departmental plans, including business, production, operational, and/or organizational priorities in fast-changing businesses and/or regulatory environments.
• Receives assignments in the form of objectives where independent thought and judgment are required for determining the appropriate course of action. 
• Works on complex issues and projects 
• Provides guidance and training to managers, supervisors, and high-level professionals.
• Has accountability for multiple departments or areas?
• Level of signing authority established by company policy/guidelines.

Knowledge & Skills:

• High level of knowledge in project management methods with experience in project costing to drive waste streams, solid technical background (HVAC preference), able to lead/drive reliability, ISO9001/14001, and supplier quality improvements 
• Quality/Lean training with experience leading large scale improvement projects – Black Belt trained 
• Warranty data mining, Customer interface, and field service 
• Effective leadership skills, fostering employee development, delegation, performance management skills 
• Familiar with data analysis tools including Excel, pivot tables, databases, and statistical analysis software 
• Ability to convert data into information and effectively communicate it 
• Capable of interpreting complex data and statistical analysis and derive actionable conclusions and action plans. 
• Effective problem-solving acumen to eliminate root causes, utilizing DMAIC, Design of Experiment, 6 Sigma methods, FMEA, 8 Disciplines, lean methods, etc. 
• Capable of managing multiple inputs & directions to deliver immediate results 
• Effective internal and external communication skills, including public speaking, presentation development, meeting organization/facilitation, clear conveyance & transmission of information through written & verbal form 
• Effective collaboration and interpersonal skills, relationship management and team building skills 
• Ability to apply good judgment, strong work ethic, and integrity on the job.

Experience:

• 10 years of manufacturing and/or quality preferably in a high-volume manufacturing environment  
• 8 years in a Management leadership role preferably in manufacturing or quality.

Education/Certification:

• Bachelor’s degree in a Science or Engineering field   
• Master's Degree would be an asset 

People Management: Yes

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

• DIRECTOR and/or Sr DIRECTOR and/or VP, QUALITY 

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.