Assistant Branch Manager- Operations

Assists the Branch Manager provide guidance and leadership to the branch team. Helps ensure a smooth and effective experience for all aspects of branch operations including sales experience, customer service, pickup and delivery. Helps the branch build its sales by helping to grow and maintain house accounts through active Dealer communication of new product launches, sales and or discounts via outbound calls and in-house counter discussions. Partner with region Territory Sales Managers and ASM as well as other stakeholders to help drive territory coverage and maintain positive dealer relationships. Works with Branch Manager to ensure the branch meets new business plans, processes are followed including sales, warranties, shipping, and housekeeping best practices at all times. Works closely with the CSR Manager and/or CSR Coordinator/Lead CSR to assign showroom duties to CSR’s.

Oversee House Accounts on behalf of the branch and assign sales goals to CSR’s as agreed by the BM. Help generate sales by partnering with management including Parts, Sales and Operations to market company product lines, as well as manage new and existing accounts. Work closely with the warehouse and manufacturing to ensure receiving, order coordination and fulfillment for all products sold by the branch are managed efficiently and within budget. Assist BM manage the warehouse and its contents as well as provide leadership to the warehouse staff. Works closely with the Warehouse Manager and/or Warehouse Coordinator to coordinate and assign warehouse duties and inventory management including packing, pulling/checking customer orders, replenishment, shipping and material handling

Position Responsibilities may include;

Assist Branch Manager in leadership duties for all branch employees including team management and supervision

Face to face interaction with customers, with the ability to complete transactions using Mincron.

Back up Branch Manager duties including employee relations, timekeeping, inventory control, asset protection and administrative duties.

Actively ensure warehouse and showroom are fully stocked, clean and presentable at all times

Delegate sales and operations duties to ensure effective work flow and accountability for branch goals and work performance.

Provide feedback on performance as required.

Foster a culture where quality customer service in a competitive environment requiring teamwork, efficiency, cross training, and a willingness to continually improve.

Actively motivate team and lead by example to provide excellent customer service at all times.

Assist Branch Manager proactively fill open positions; review resumes and interview potential candidates.

Train, coach and develop employees

Lead onboarding and training of new hires.

Participates and/or leads improvement efforts/projects as assigned.

Captures & compiles data relating to branch operations and participates in projects as assigned.

Receive and process orders from customer and representatives for shipment from designated manufacturing plants

Develop and execute efficient fleet management.

Ensure branch safety guidelines are adhered to at all times.

Will manage to documented Work Instructions provided by the organization

Conduct quality assurance checks with customers to ensure customer satisfaction

Lead by example to provide new and current customers with product information including pricing, delivery, inventory and /or backorder availability

Work with Branch Manager to ensure standard operating procedures of the company are followed and maintain high standards for quality, service, and integrity

Other duties as assigned

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Experience with performance metrics, process improvement, and policy enforcement

Ability to handle changing priorities and use good judgment in stressful situations

Conflict resolution

Productive Relationship Management

Experience with training methods

Excellent verbal and written communication skills.

Proficient knowledge of Microsoft Office

Fundamental finance and accounting skills as they pertain to branch operations

Ability to safely operate all machinery within the branch including forklifts, etc

Competency:

Experience:

Must have successfully completed the AMP program.

Education/Certification:

High School diploma or GED equivalent.

College degree strongly preferred.

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations. Includes lifting, standing, walking, working at desk and customer service counter

Reports To:

Manager, Region Operations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities