What are the responsibilities and job description for the Regional Operations Manager position at DAIKIN COMFORT TECHNOLOGIES DIST INC?
Job Description
Job Description
Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Regional Operations Manager position for our Branch Operations group located at our Austin, TX branch. The Regional Operations Manager (ROM) manages the Branch Managers by providing coaching, training and direction to ensure branch sales, customer service, profitability and asset management goals are met. Responsibilities include assisting in the hiring, training, performance management including annual performance and midyear evaluations and corrective actions. Ensures all company policies, safety standards, and procedures related to employees and operations are followed.
Why work with us?
Benefits are effective on day one for all full-time direct hires.
Training programs are available to help guide team members and develop new skills.
Growth Opportunities - there are immense opportunities to grow your career.
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
May include :
- Ensure all branches and employees are following all procedures, policies, safety standards and work instructions.
- Resolve customer issues, complaints and transactions when necessary.
- Manage, supervise and conduct Branch Visit Guide; follow-up and assist in resolving deficiencies.
- Assist in the planning of forecasting inventory needs, ensuring adequate product inventory is available and in good condition.
- Resolve operations issues or concerns by communicating with DOM and / or Regional Manager or corporate office where appropriate.
- Ensure account sales are monitored and accounts are being worked via CRM.
- Review branch P&L’s and provide guidance and direction to help deficient areas get back on track.
- Work with Region Manager and Territory Sales Manager’s to enable Region to achieve overall sales goals.
- Act as support line with sales.
- Work with HR Business Partner to proactively develop the branches’ staffing / talent pipelines including actively networking and participating in the Branch Manager Training program (BMT) to ensure adequate personnel are in the branch at all times.
- Ensure that all employees receive sufficient training for their roles and coordinate with corporate office, HR and company trainers to ensure training goals and requirements are continuously met.
- Liaise with corporate real estate and operations for branch openings, closings, relocations and layout planning including conducting real estate building and location evaluations.
- Perform additional projects / duties to support ongoing business needs
Nature and Scope :
Knowledge & Skills :
Experience :
Education :
Physical Requirements / Work Environment :
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
