What are the responsibilities and job description for the TERRITORY SALES MANAGER (Area Sales Rep) position at Daikin Comfort?
Customer Service
- Provides excellent customer service by treating all customers fairly and honestly.
- Follows up on all commitments to customers in a timely manner.
- Makes regularly scheduled sales calls to all assigned customers.
- Maintains an updated call schedule and follows it.
- Keeps customers informed of product features and benefits, new products, bulletins, etc.
- Resolves all customer issues with sales orders, quotes, returned products, product warranty, credit, etc. by the end of the following business day.
- HVAC supplies and equipment, refrigeration products, food service, and other product categories.
- Develops and maintains a sales plan for each account.
- Recommends products to meet customer needs.
- Responds to all selling opportunities.
- Informs customers of new products Thermal Supply offers.
- Informs customers of sales specials and marketing promotions.
- Assists in new product identification and introduction including recommendations on inventory stocking and training.
- Gathers “field intelligence” and provides this information to Branch and VP of Sales.
- Actively participates in monthly sales performance reviews with VP of Sales.
- Actively recruits new customers.
- Informs customers of scheduled training classes and dealer meetings and gets a high percentage of customers to attend.
- Attends training sessions with dealers.
- Partners with vendor representatives to increase total sales.
- Works with customers sales team to increase sales to the final consumer.
- Deliver and review monthly sales reports with business owner/general manager/sales manager.
- Attends factory training and dealer recruitment trips when required.
- Proficient sales ability with the ability to build and action a robust sales plan
- Excellent communication and presentation skills; both verbal and written
- Proficient computer skills required including Microsoft Office and internal systems like CRM, expense reporting, etc.
- Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sales plan
- Strong organizational and multi-tasking and time management skills
- Ability to focus and high level of attention to detail
- Ability to read and interpret construction documents and drawings/plans
- Knowledge of HVAC products, services, customers and market trends
- Demonstrates discernment and sound judgment
- Self-motivated with the ability to work autonomously with minimal supervision
- Ability to apply good judgement, strong work ethics and integrity on the job.
- Minimum 2 years of sales experience preferably within the HVAC industry
- High School Diploma or GED equivalent
- College degree preferred
