What are the responsibilities and job description for the Help Desk Support Engineer position at Daikin?
Job Description
We are seeking a skilled Help Desk Support Engineer to join our team at Daikin.
About the Role
As a Help Desk Support Engineer, you will be responsible for providing technical support to customers via phone and email. This includes troubleshooting and resolving issues related to Daikin equipment, as well as assisting in the selection of suitable products.
Key Responsibilities
- Provide prompt and courteous responses to customer inquiries
- Troubleshoot and resolve technical issues related to Daikin equipment
- Assist customers in selecting suitable products for their needs
- Log all calls and incidents into the CRM module
Requirements
To be successful in this role, you will need excellent communication and problem-solving skills, as well as a strong understanding of technical concepts. You should also be able to work effectively in a fast-paced environment and prioritize tasks accordingly.
About Daikin
Daikin is a leading provider of innovative heating, ventilation, and air conditioning solutions. We pride ourselves on delivering high-quality products and exceptional customer service.
