What are the responsibilities and job description for the TERRITORY SALES MANAGER (Area Sales Rep) position at Daikin?
Customer ServiceProvides excellent customer service by treating all customers fairly and honestly.Follows up on all commitments to customers in a timely manner.Makes regularly scheduled sales calls to all assigned customers.Maintains an updated call schedule and follows it.Keeps customers informed of product features and benefits, new products, bulletins, etc.Resolves all customer issues with sales orders, quotes, returned products, product warranty, credit, etc. by the end of the following business day.Product responsibilitiesHVAC supplies and equipment, refrigeration products, food service, and other product categories.SalesDevelops and maintains a sales plan for each account.Recommends products to meet customer needs.Responds to all selling opportunities.Informs customers of new products Thermal Supply offers.Informs customers of sales specials and marketing promotions.Assists in new product identification and introduction including recommendations on inventory stocking and training.Gathers "field intelligence" and provides this information to Branch and VP of Sales.Actively participates in monthly sales performance reviews with VP of Sales.Actively recruits new customers.Customer DevelopmentInforms customers of scheduled training classes and dealer meetings and gets a high percentage of customers to attend.Attends training sessions with dealers.Partners with vendor representatives to increase total sales.Works with customers sales team to increase sales to the final consumer.Deliver and review monthly sales reports with business owner / general manager / sales manager.Attends factory training and dealer recruitment trips when required.Skills : Proficient sales ability with the ability to build and action a robust sales planExcellent communication and presentation skills; both verbal and writtenProficient computer skills required including Microsoft Office and internal systems like CRM, expense reporting, etc.Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sales planStrong organizational and multi-tasking and time management skillsAbility to focus and high level of attention to detailAbility to read and interpret construction documents and drawings / plansKnowledge of HVAC products, services, customers and market trendsDemonstrates discernment and sound judgmentSelf-motivated with the ability to work autonomously with minimal supervisionAbility to apply good judgement, strong work ethics and integrity on the job.Experience : Minimum 2 years of sales experience preferably within the HVAC industryHigh School Diploma or GED equivalentCollege degree preferred
