What are the responsibilities and job description for the Call Center Agent *ASAP position at Daily Dot Art?
About Us
Welcome to Daily Dot Art, your premier destination for creative and innovative digital graphic design solutions. We have quickly established ourselves as a leading force in the industry, delivering exceptional designs that captivate audiences and elevate brands.
Job Description :
The Call Center Agent will handle incoming and outgoing calls, address customer inquiries, and resolve issues efficiently while maintaining a high level of professionalism. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Location : Orlando, FL
Job : Full time
Pay : $16.50 - $24.00 per hour
Responsibilities :
- Address customer inquiries, concerns, and complaints in a courteous and professional manner.
- Accurately document customer interactions and update records in the company database.
- Resolve issues promptly or escalate them to the appropriate department when necessary.
- Process orders, track shipments, and provide updates to customers.
- Assist with scheduling appointments and coordinating services as needed.
- Meet individual and team performance metrics, including call handling time and customer satisfaction scores.
REQUISITOS MÍNIMOS
Benefits :
Salary : $16 - $25
