Customer Service Representative

About Us

Welcome to Daily Dot Art, your premier destination for creative and innovative digital graphic design solutions. We have quickly established ourselves as a leading force in the industry, delivering exceptional designs that captivate audiences and elevate brands.

Job Description

We are seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team in Atlanta. In this role, you will be the primary point of contact for our customers, providing them with exceptional support and guidance as they navigate our products and services.

Location: Atlanta, GA

Job: Full time

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer complaints and issues with patience and understanding.
• Provide accurate information about products and services to customers.
• Maintain detailed records of customer interactions and transactions in our database.
• Develop and maintain strong relationships with customers based on trust and understanding.
• Collaborate with team members to identify and implement process improvements for efficiency.
  
  

Minimum Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to work effectively in a team environment as well as independently.
• Proficient in using customer service software and Microsoft Office Suite.
  
  

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Access to exclusive digital art resources and tools.