Activities Director

Job Description

Job Description

The Activities Director will report directly to General Manager.

Core responsibilities include the following, but are not limited to :

Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Report accidents, injuries, and unsafe work conditions to manager. Ensure adherence to quality expectations and standards.

To provide information to / for guests with regards to site-seeing or entertainment in surrounding areas and facilitate with directions or reservations for those places of interest. Organize & develop our onsite activities.

Specific Responsibilities :

• Maintain customer satisfaction throughout property
• Develop and Implement onsite Activities for all ages.
• Schedule Activities.
• Hire, Train and Schedule and Supervise Activities Staff and Activities department.
• Oversees and approves scheduling and payroll of the activities department.
• Order and design all activities and supplies
• Prepare Information book for other departments to use when activities staff is unavailable.
• Decorate resort for holidays.
• Communicate Activities to Resort Guests.
• Manage and Maintain Recreational Needs
• Directs holiday or seasonal special activities and events.
• Maintains Activities department’s equipment.
• Ensures the safety of members, owners, and guests.
• Maintains current to date Safety Data Sheets in accordance with OSHA standards.
• Enforces all Company, state, and federal policies, rules, and regulations.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned including MOD program.
• Communicate activities information with all applicable departments.
• Upholds the Resort's commitment to hospitality.
• Always maintain a professional and high-quality service-oriented environment, ensuring that team members are, always, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Deal with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Handle customer and employee issues.
• Address employee complaints or performance issues as needed.
• Attend meetings as required.
• Perform other duties as requested by management.
• Exhibit hospitality standards set by the company for our customer satisfaction and our continued Gold Crown Status.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Maintains a friendly, professional, cheerful and courteous demeanor always
• Always Ensures Outstanding customer care
• Ability to manage multiple projects with demonstrated flexibility.
• Adheres to all resort and legislative safety procedures and regulations
• Maintains a cordial, professional relationship with all staff members and customers. Assists with special projects as required.
• Ability to function in a fast-paced environment and able to multitask.
• Ability to write and disseminate Activities department policies, procedures and training.
• Create revenue reports to be given to the General Manager on a weekly basis.
• Responsible for all events planning of all events taking place in Theater or around resort.
• Other duties as assigned and deemed necessary by management.

Managerial Responsibilities :

This position supervises activities department staff. This position is responsible for the overall direction, coordination and evaluation of the Activities department. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Position Requirements (Skills / Abilities) :

Experience :

Three to five years of hospitality-related management experience is required. Timeshare or Resort management experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Must possess significant computer software program experience, especially Excel, Word and Power Point.

Education : High School diploma or GED required or equivalent combination of education and experience.

Physical Demands :

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his / her hands and fingers to feel, and reach for objects of various sizes, shapes and weight.

The employee will occasionally be required to climb a step ladder or balance and to talk, hear and / or smell. The employee must regularly push, pull, lift and / or move 10-25 lbs. Specific Vision abilities required for this job include Close vision, Distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good Customer Service skills are a must.

Standards of Appearance :

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct :

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note :

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.