Director of Field Operations

The Director of Field Operations plans, directs and coordinates the operations for the sales and administrative offices in Williamsburg. Duties and responsibilities including formulating policies; managing daily operations; coordinating sales and administrative procedures; overseeing attendance records for the sales operations. Maintains the authority to make independent decisions regarding operational procedures and the success of the day-to-day sales productivity. Works closely with the Sales and Marketing leaders, departmental managers, HR Director, and the Executive Leadership in order to ensure the resort meets the company’s policies and objectives.

Essential Responsibilities

• Oversees operational maintenance and housekeeping of Sales Areas and the Reception Center property.
• Tours all sales areas, models and Reception Center for cleanliness, safety and responds to concerns.
• Ensures communication between administrative staff and sales leadership to maximize effectiveness of the sales organization.
• Provides leadership oversite of the Contracts, Welcome Center, and VLO departments and coordinates with company recruiter to maintain proper staffing levels.
• Provides guidance for contract personnel, managers, and verification loan officers regarding complicated contracts, rewrites, transfers and difficult contract reinstatements.
• Reviews and monitors attendance records and overtime for all Sales, Marketing, and Field Operation associates.
• Reviews and approves all pay increases in collaboration with division leadership.
• Manages product inventory for specific resorts, including daily releases of primary and secondary products, releasing product returns back on inventory, and releasing new primary and secondary products.
• Oversees the marketing deposits, Gifting inventory management, including reconciliations and cooperation with vendors, marketing, accounting and audit departments.
• Approves invoices and billings.
• Maintains budget limitations.
• Handles escalated customer, owner, and employee concerns.
• Reviews and responds to and all Owner Concerns and BBB correspondence.
• Establish and maintain partnership with Resort General Managers to ensure alignment with onsite current and future activities, ensure maintenance plans for sales office is in place, and to resolve guest issues as they arise.

Minimum Experience

• Must have at least 5 years of timeshare or related work in a title company or attorney’s office, financial institution or contracts related office. Requires 7 years of supervisory experience in timeshare sales operations.
• Working knowledge of Word® and Excel®
• Proficient on web based public records search.
• Must be able to accurately create basic legal documents.
• Excellent customer service skills are mandatory to deal with outside customer’s as well as all other departments of the company.
• Ability to learn and understand the proprietary Escrow system and sales system.
• Ability to ascertain a Notary designation.
• Must have excellent time management skills and the ability to work independently and multitask to ensure daily, weekly and monthly duties are completed on time.
• Intermediate concepts of accounting and general ledger concepts.
• Must have excellent verbal and communications skills.
• Must have worked on a high-volume mid-size company and supervised 10 employees or more.