What are the responsibilities and job description for the Mortgage Collection Specialist position at Daily Management Inc?
Pay is $18.00/hr to start. For Portuguese speaking associates, pay will increase to $19.00/hr after 90 days of successful employment.
About Us:
Vacatia is a leading innovator in the hospitality and vacation ownership industry, dedicated to creating exceptional experiences for travelers, owners, and partners alike. With a portfolio of high-quality resorts and a commitment to service excellence, we provide tailored solutions that redefine vacation ownership. Our collaborative culture empowers our team to drive results, embrace innovation, and shape the industry's future. Join us and be part of a company that values integrity, creativity, and the pursuit of memorable vacation experiences.
Position Overview:
We are seeking a proactive and customer-focused Mortgage Collections Specialist to manage and resolve outstanding mortgage accounts. The Mortgage Collections Specialist will play a vital role in maintaining positive cash flow by ensuring timely mortgage payments from customers while maintaining strong customer relationships. This position will report to the Director of Mortgage Services and work closely with internal teams to ensure efficient collections processes.
Key Responsibilities:
- Manage the mortgage collections process by contacting borrowers regarding past-due mortgage payments via phone, email, and mail.
- Monitor mortgage accounts and take appropriate actions to resolve delinquencies.
- Maintain accurate records of all communications and collection activities.
- Collaborate with the mortgage team to reconcile customer accounts and resolve discrepancies.
- Develop payment plans and negotiate payment terms with borrowers as needed.
- Provide exceptional customer service by addressing inquiries and concerns related to mortgage account balances.
- Prepare reports on collection activities, outstanding mortgage accounts, and cash flow forecasts.
- Escalate unresolved mortgage accounts to appropriate internal or external resources.
- Support the development and improvement of mortgage collection strategies and processes.
Qualifications:
- High school diploma or equivalent.
- Minimum of 2 years of experience in customer service, mortgage collections, mortgage servicing, or a related role.
- Bilingual proficiency in English and Spanish required; Portuguese language skills are highly desirable.
- Strong communication and negotiation skills with a customer-centric approach.
- Proficiency in mortgage servicing software systems and Microsoft Excel.
- Excellent organizational skills with attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Experience in the hospitality, real estate, or vacation ownership industry is a plus.
- Experience in the hospitality, real estate, or vacation ownership industry is a plus.
Why Join Vacatia? Vacatia is a leading player in the hospitality and vacation ownership industry, known for innovation and exceptional customer experiences. As a Collections Specialist, you will play a key role in supporting the company's financial stability and ensuring positive customer relationships.
How to Apply: Interested candidates should submit a resume and cover letter detailing their relevant experience and accomplishments.
Salary : $18 - $19
