Room Attendant

SUMMARY: To maximize Guest satisfaction by providing neat and clean units and exceeds Guests and team members expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meets and exceeds customer and team expectations. Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations. Communicates effectively with customers, co-workers, and supervisors. Demonstrates teamwork by cooperating and assisting co-workers as needed. Performs other duties as required to provide excellent service.

• Insures customer satisfaction by cleaning customer units daily according to operational policies and standards. Removes soiled bed and bath linens and replaces with clean linens as required. Removes accumulated trash and debris from units as required. Clean bathroom area. Dust all surfaces. Replenish unit amenities. Vacuum unit as required and clean and mop the floor. Clean kitchen area. Clean patio area. Reports unusual circumstances to Housekeeping Supervisor. Reports maintenance requests to Supervisor. Turn in articles left in units to Housekeeping office for “lost and found” handling. Leaves all customer belongings in stay over units unless they have been discarded in the trash.

• Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner. Stocks supply cart correctly. Places cart and vacuum cleaner in the closet. Replaces and/or empties vacuum cleaner bag daily. Clean cart and vacuum cleaner on a regular basis.

• Insures quality and quantity of the contents of the linen closet by organizing and cleaning it. Check stocks daily. Notifies Supervisor immediately if any stock shortages exist. Pulls any damaged or rewash linen and return them to the Laundry.

• Insures safety and maximum security. Secure the locks on linen closets and linen chute doors. Reports all “Do not disturb” or bolted door units to Supervisor at the specified time.

Position Requirements (Skills/Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Managerial Responsibilities: This position has no supervisory responsibilities

Position Requirements (Skills/Abilities):

Experience:

Three to five years of hospitality-related experience is required. Timeshare or Resort management experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Must possess significant computer software program experience, especially Excel and Word.

Education: High School diploma or GED required.

Flexible Scheduling:

Must be able to work Evenings, Friday, Saturday, Sunday, and Holidays.

Physical Demands:

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes, and weight.

The employee will occasionally be required to climb a step ladder or balance and, to talk, hear and/or smell. The employee must regularly push, pull, lift and/or move 10-25 lbs. And occasionally push, pull, lift and/or move 50 or more pounds with assistance. Specific Vision abilities required for this job include Close vision, Distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good Customer Service skills are a must.

Standards of Appearance:

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note:

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Job duties will vary based on the property location specific. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.

We offer generous employee benefits which include:

• Health, dental and vision insurance
• Paid time off
• 401k with generous employer match.
• Resort Discounts nationwide

EEO ADA M/F VET DISABLED